Support articles

Problem: When I export concrete elements to IFC using the selected objects option, some objects are missing from the file. There doesn't seem to be any clear logic which objects are missing. Solution: This may seem somewhat illogical but do not select any rebars in the model view when exporting to IFC. Then you should be able to export all the selected elements. The easiest way to ensure that no rebars are selected is to hide the Reinforcing bars from the Display settings. When you select the option Reinforcing bars on the Advanced tab of the Export to IFC dialog box, all the rebars connected

Question: In the objects.inp what do file_in and file_out can do? How do you use it? Can I use this to automatically open let's say a pdf file? Or it just saves the path you browsed? Whats the difference between the two? Answer: Both of the fields are string attributes. They are saving the path to the file, and not actually opening the file. The file_in and file_out attributes create the actual field to show the path and additionally a three dot button, which is opening the basic browse window, where you can select the path and file. Same syntax is used in system components inp

Exporting Rhino Model to Tekla Structures as items is possible via Grasshopper. You need to have Rhino installed with Grasshopper plugin (Rhino 6 has the Grasshopper impeded within the installation package), and you need to install the Grasshopper-Tekla Live Link, more detailes about it is found here.

Problem: I can't find Contextual Toolbar. It's nowhere on the screen to be seen. Solution: First make sure you have Contextual Toolbar visible in Tekla Structures. Go to File menu and click Settings. Under Switches you can select the Contextual Toolbar check box if it's unselected. If the check box is checked but the contextual toolbar is not visible you might have accidently pinned it on a second screen or something like that. It should help if you clear the contextual toolbar checkbox and select it again. This way it should appear close to selected object. If it doesn't help you can go to

The following steps will guide you through the correct procedure for activating your 2018 Tekla Structures Licence. Open the Tekla Structures License Administration Tool,Start  > All Programs > Tekla Structures Licensing > Tekla Structures License Administration Tool Deactivate all old licences, select the licence and click the Deactivate button located on the top toolbar Uninstall the Tekla Structures License Administration Tool from your pc/server, open your Control Panel In the view by dropdown menu, select Category Click on Uninstall a program ​Select the Tekla Structures

Question: How do we handle hierarchy structure properties like Site, Building, Sections in the IFC export? I have defined them in Organizer, but they appear as undefined in the IFC file when viewed in another software.   Answer: With following steps it should be possible: First make sure that you have defined the project, site, building, sections and floors in Organizer, assigned model objects to them and written for reporting, synchronized and saved the model. The following topics will explain that: Example: Organize the model into location and custom categories, and view quantities

Question: Where is my custom component saved? Answer: All custom components are saved in file xslib.db1 under the model folder. It contains all the information about the components except for the dialogs - they are saved separately in CustomComponentDialogFiles-folder under the model folder. To copy a custom component to another model see Import and export custom components See also Model folder files and file name extensions

In some cases bolts holes modeled on the same web for the CC profiles come in different BO block due to the rotation which is given to the bolts. For the example below the rotation is similar: And below is the DSTV output: When the rotation is not similar: