Support articles
How to get Tekla Structures crash dump file
Sometimes when Tekla Structures crashes there is not enough information availlable on what exactly is the reason for the crash or it might not be possible for your Tekla Structures local support team to reproduce the crash. In this case you might be requested to provide a file called crash dump. Our software developers will need this crash dump file in order to investigate what is the cause of the crash and how should they fix the issue.
Prerequisite: you will need local administrator rights on your computer for completing this task.
Here is the instruction describing the process of getting
November 7, 2018
by Tekla Global Support
Model sharing file and path length limitations
Question:
Is there a limit to the number of characters in a shared folder path in model sharing?
I wanted to start model sharing with a project, but the sharing never worked.
Answer:
In Windows the limitation is 260 and 248 characters for the whole file path and folder path accordingly. This limitation is based on WinAPI, therefore affects the whole software and not only Tekla Structures or Tekla Structures Model Sharing. You can find more information in this article:https://docs.microsoft.com/en-us/windows/desktop/FileIO/naming-a-file
Model sharing has also additional built-in
November 6, 2018
by Tekla Global Support
Tekla Structures Dll registration for A&D
Problem:
In Tekla Structures 2018i Final version this error might appear at export of analysis model:There were warnings/errors in the model creation:
- Installed component errors
After clicking the Details button you see this:
ERROR: com-analysis.dll (OR com_api.dll) registration problem.
Reason:
The system did not register the analysis dll-s at the installation of Tekla Structures.
Solution:
1. Open Command Prompt as administrator
2. Go to the analysis folder <Tekla Structures installation folder>\nt\bin\analysis
Type this:
cd C:\Program Files\Tekla Structures\2018i\nt
October 22, 2018
by Tekla Global Support
Multi user mode error while saving - Unable to save. Try 'save as' instead...
Question:
While using multiuser mode below error pops up and we could not save the model.
Error - Unable to save. Try 'save as' instead...
Answer:
Exit from all models and close Tekla Structures on all computers >> restart multiuser server machine and try opening the same model again in multiuser mode >> user should be able to save the model.
The error clearly says that somebody has opened the same model using different multiuser server machine within the same network. This indeed means that there are multiple machines on which multiuser server is installed which allow
October 21, 2018
by Gaurav Shah
Cannot save multi-user model after updating to 2017 SP8 or SP9
We have found a critical defect in 2017 SP8 and SP9 versions, which prevents saving if the model is opened from a network drive that is not mapped to any letter.
The following error message might be shown when trying to save:Could not save model. Possible reasons are:- Disk is full or write protected- locked .tmp file(s) exist in the model directory
If you get this kind of error in the session history log, then you have this same problem:Error: Cannot open database (unable to open database file). Result code = 14.Path(\A-tempfiles\tempshare\Models\New_model_1\history.db)
The problem happens
October 11, 2018
by Tekla Global Support
Tekla Structures License Administration Tool not starting / not opening
If you are trying to run Tekla Structures License Administration Tool and nothing is happening (you cannot see the window open), then you need to consider uninstalling the .NET framework form your control panel and reinstall again from Microsoft website.
Note that if you experience a problem uninstalling or reinstalling the .NET framework due to a bad sector on your Hard Drive (for example), then we can suggest you to download the "Fix it" Solution from Microsoft website and run it on your computer to fix problems on either uninstalling or reinstalling programs. More informaiton on this
October 9, 2018
by Trimble Solutions ME
Changing mouse settings to avoid crash when zooming
This topic handles steps how you can change the horizontal scroll behaviour of your mouse in Logitech Options for Tekla Structures only. This relates to the problem which causes Arithmetic operation resulted in an overflow crash in Tekla Structures.
Mouse with horizontal scroll button
To make this setting to apply to Tekla Structures only, click All Applications. And turn on Application Specific settings and select Tekla Structures shortcut.
Click the circle for the thumb wheel scroll button, you will get different options for functions.
Change the Horizontal scroll option to any other
October 4, 2018
by Tekla Global Support
Working offline with Tekla Model Sharing
Question:
Do I need to log in to Trimble Identity when working offline in a model sharing model?
Answer:
There are few steps you need to do before you can work completely offline in a model sharing model.
Working offline requires that you have:
Permission for the model
Trimble Identity (account), which has Model Sharing license enabled
Windows user name and domain is the same for offline and online usage
Borrowed Tekla Structures license, if you are working completely without Internet connection
Permission
You need to be invited to the model with your Trimble Identity, othervise you do
October 4, 2018
by Tekla Global Support
Tekla Structures is slow in snapping and zooming
If you encounter a performance speed issue in Tekla Structures even though that your computer's specifications are matching with our Hardware recommendations of your Tekla Structures <<Version>> that you are running, then you need to consider the following:
1- Set the option of XS_USE_SOFTWARE_RENDERING to false.
2- Graphic Card. In case the graphic card driver is up to date, but you still encounter problems in snapping and zooming performance, then try to downgrade the graphic card driver. It has been seen in some cases that downgrading the graphic card drivers to a lower
October 2, 2018
by Trimble Solutions ME
Tekla Structures Performance Issues
We have compiled in this support article different reasons that might affect the performance of running Tekla Structures. Please do go through them one by one and test.
1- In practice, the recent version(s) of Tekla Structures have much more features than older versions which will contribute to loading times. Thus, please do take the machine specifications into account and check if it is meeting our Tekla Structures hardware recommendation.
2- Install the latest service pack of the Tekla Structures <<Version>> from Tekla Downloads page along with the required environments
October 2, 2018
by Trimble Solutions ME
Release Info Tekla Structures 2018i
Release Info Tekla Structures 2018i Netherlands environment includes the following topics:
General
Tekla Structures 2018i video's
Tekla Structures provides many new options, improvements and fixes. These are all explained in this Release Info. Besides that, some videos are available in which these functionalities are explained.
You can check the following video's (per segment):
Steel Detailing
Precast Concrete
Updating settings
When you start using Tekla Structures 2018i, you can keep using your personal settings made in an earlier Tekla Structures version. You can save your
September 18, 2018
by Construsoft NL
Centralized distribution of Tekla Structures 2018i
Introduction
Tekla Structures consists of the following installations:
Tekla Structures software installation
Tekla Structures environment installation
Localized environments include your country-specific codes and standards.
Installing Tekla Structures software and environments one by one on each user’s computer is a time consuming task in large companies, and therefore, Tekla Structures is often installed in a centralized manner across company workstations.
This article clarifies the basic principles of building a centralized installation for the Tekla Structures installation
September 14, 2018
by Software Deployment
TeklaMessagingException: Security check failed. https://prod.teklamodelsharing.com is not a trusted destination address
Question:
I have difficulties to log in to the Model Sharing service and see this message in the modelsharing log file:
TeklaMessagingException: Security check failed. https://prod.teklamodelsharing.com is not a trusted destination address
Answer:
It might help to reboot Windows. That this might be because of Windows is updating it's component but not doing reboot as it should. We have noticed several of various weird problems that rebooting has solved.
Another issue is if you have SSL inspection (or deep scan) in use with your company firewall. If it is you should bypass the inspection
September 12, 2018
by Tekla Global Support
Why don't part marks in a GA drawing follow part start and end points?
Question
In our company we always ask our designers to pay attention to start and end point when creating a concrete panel since that defines the front face of the panel. In our CU drawings that front face is also the plaster surface by default. We only mark this plaster surface to drawings by text so there might be elements that are symmetrical in TS model side and the only way to tell how to erect them on site is to trust that the part marks in GA drawings indicate the orientation of parts correctly. We just don't seem to get the part marks the way we need them to be even though we have
September 6, 2018
by Area Finland Service
Parametric profiles incorrect when modified in property pane
We have found a critical defect in Tekla Structures 2018 SP2. This concerns imperial units and metric decimal units and can happen in any environment using them.
When modifying a parametric profilepredefined profile whose cross section dimensions the user can change by using parametric variables in the property panecontrol element in Tekla Structures user interface in the form of a side pane windowThe property pane can be used to show and modify the properties of model objects., the property pane changes the profile dimensions to some unknown numeric values.
For example, trying to change
September 6, 2018
by Tekla Global Support
How to restore "Publish as Web Page" functionality
Question: When I try to Publish as Web Page, the dialog Yes, Publish to Tekla BIMsight / Publish as Web Page won't appear at all. Instead another dialog Publish to Tekla BIMsight opens by default. How can I restore the Publish as Web Page functionality?
Solution: It is a known issue that after selecting Yes, Publish to Tekla BIMsight and Do not show this message again, the Web Viewer XML export cannot be done anymore. To publish a model again as web page, you need to modify the selection, which is saved in the Windows registry.
To do this, you can simply shift + click the Publish as Web Page
August 31, 2018
by Area Finland Service
Tekla Structures 2018i France Environment Release Notes
TABLE OF CONTENT
1. General Settings
1.1 ini Files for French environment
1.1.1 env_France.ini1.1.2 role_Acier.ini1.1.3 role_Béton_Coulé_Sur_Site.ini1.1.4 role_Béton_Planificateur_de_production.ini1.1.5 role_Béton_Préfabriqué.ini
1.2 Folder structure
1.3 Catalogs
1.3.1 Profile catalog1.3.2 Bolt catalog1.3.3.Item Catalog1.3.4 Rebar Shape Catalog1.3.5 Component catalog
1.4 Organizer
1.5 Macros
1.5.1 Modeling
1.6 Templates & Reports
1.6.1 Added1.6.2 Modified1.6.3 Deleted
1.7 Objects.inp
2. Modeling settings
2.1 Concrete role
3. Drawing settings
3.1 Drawings for steel role
3.1.1 Drawing 2D
August 28, 2018
by Trimble Solutions France
Cannot find an installed version of Tekla Structures when inserting content from Tekla Warehouse
You may get a notification message saying “There are no installed Tekla Structures versions that are compatible with this extension version” when trying to use the Insert into model option available for the content in Tekla Warehouse. This can happen even if you have installed a version of Tekla Structures that is supported by the extension.
This most likely means that the file you are trying to insert is a .tsep file that has been incorrectly categorized as model content when it was uploaded to Tekla Warehouse. The Insert into model option is used for model content files, and it’s available
August 16, 2018
by Area Finland Service
Tekla Structures 2018i Finland environment Release Notes
1. General Settings
1.1 Applications & Components catalog and Start Model Concrete update
Applications & Components catalog and the model template Start Model Concrete were updated.1.2 Property pane updates
Updates for property panecontrol element in Tekla Structures user interface in the form of a side pane windowThe property pane can be used to show and modify the properties of model objects. for welds done:
standard.wld
standard.wld.more
2. Concrete
2.1 Concrete component updates
Updates to the following concrete component files:
standard.RebarGroupDimensionPlugin.
August 15, 2018
by Area Finland Service
Modelling rebar in elliptical member
Question: How do I model rebar into an elliptical member?
Answer: The following example will take you through the process of modelling the rebar in an elliptical/curved member step-by-step. We will start by placing and moving the longitudinal rebar before progressing onto modelling the side bars. We will also take a look at creating crossing rebars and modifying the end details.
Example
Model longitudinal rebar
Let's add the longitudinal rebar.
From Concrete tab, select Rebar > Bar group
The Rebar groupgroup of reinforcing bars that are side by side and have identical properties,
August 14, 2018
by Trimble Solutions UK