Support articles

Question: I can’t connect to our license server when I’m using Microsoft DirectAccess. First, there seems to be no problem in the connection to the server machine. Second, I have this problem only when I’m using DirectAccess. What is the reason to this problem and what can I do to fix it?Answer: The connection is probably using IPv4, when it needs to be using IPv6. You can configure the licensing system to use IPv6 for hostname resolution by setting the environmental variable FNP_IP_PRIORITY=6 in Windows.To do this: 1. Search for “environment variable” and select Edit the system environment

Question: How to set up a firm folder in a company that has offices in different locations? Each location has its own firm folder on its own server and the locations work in the same Tekla Model Sharing model. What to do when there are changes in firm files? Answer: You can only give one location for the XS_FIRM advanced option, so multiple path definitions are not possible. However, the XS_FIRM advanced option is of MODEL(SYSTEM) type, which is not moved to other users when writing out/reading in. This means that you can use your local path, and these can be different between offices. So,

Guidance for Tekla customers on COBie and the relationship between Tekla Structures and COBie Sub-contractors are increasingly asked as part of their tender submissions how the information they provide fits into a BIMprocess of modeling and communicating the structure of a building in detail to benefit the entire construction life cycleBIM facilitates the exchange and use of building information in a digital format. workflow. A typical question that a Tekla customer may have to answer is “Does the business have a documented process for producing COBie containers?” In this article we are

Question: Is it possible to use the Wrap text (Multiple line text) in Value field in template editor? Answer: Yes, It is possible from Template editor version 3.5 (TS2017i), You can now enter multiple lines of values in the Name field in the Value Field Properties dialog box. You also need to enter the number of lines. The lines will be reserved even if you do not enter multiple lines. For an example, You can refer https://teklastructures.support.tekla.com/2017i/en/admin_rel_2017i_template_editor to know more about the same.

Using Tekla Structures with the Citrix application and desktop virtualization is a flexible and safe way to quickly add users to Tekla Structures projects without locally installing Tekla Structures and copying project data to a user's computer. Supported platforms: Citrix XenApp 7.6. Citrix XenDesktop 7.6 or VMware vSphere 6.0 hypervisor. Recommended server specifications: Fast graphics card, NVIDIA GRID K520 or the newer NVIDIA Tesla GPUs 8 GB to16 GB of main memory for each user, depending on the usage. High-end CPUs, such as the latest generation of Intel Xeon E5 or E7 families. Windows

Question: My support tool opened in several windows while I was working in Tekla Structures. Why did this happen and can I prevent Support Tool from opening automatically? Answer: Since 2016i there has been a feature that automatically opens the Contact support tool when unhandled exceptions occur. This allows you to send the error messages and the model you are working on to your local support office for investigation of the problem. We have been reported about issues where multiple Support Tool windows open at the same time making it impossible to send any error messages to support or to

Question: I would like to add my own hatch pattern to the available hatch patterns for drawing fills. How can I do this? Answer: You will need to edit the hatch_types1.pat file. The default location for this file is ...\TeklaStructures\<version>\Environments\common\inp. For some environments it is also located in ...\TeklaStructures\<version>\Environments\<environment>\inp. In these cases XS_INP  has been used to define the folder from which this file is read. For example, in the US Imperial environment the following line exists in env_US_imperial.ini: set XS_INP=%XSDATADIR

Question: How to add a sketch editor profile to your firm folder & profile catalog? Answer: When you created a Sketch editor profile, the profile is not located in the profile catalog of the model but in the xslib.db1 file of the model. To export the profile go to profile catalog in Menu >> Catalogs >> Profile catalog and export the profile. The profile will be exported as an .uel file. If you want to use this profile in the firm or project folders, copy the .uel file in any location in the firm folder or project folder (e.g. C:\Firm\User_profiles_uel). Set the advanced

Question: I have a model sharing project with many users and history.db file is really large, it is over 1 GB. Do you have some good guidelines how the history could be deleted in a big project? Answer: Large history data can really affect the model performance also in model sharing models. So it is good to consider whether it is really needed and delete if not. But deleting the history is not straight forward process and requires some planning. It is not enough that just one user changes the advanced option XS_CLEAR_MODEL_HISTORY to TRUE. Changing this options requires restarting Tekla