Support articles
Embed is not appearing to Unitechnik export
Question:
I'm trying to export a wall panel to Unitechnik, but some embeds are not appearing in the uni file. What could be a reason?
Answer:
Check these things:
Make sure that the class definitions in the model are OK and those same embed classes are used in the Embed tab in Embed classes or names field.
Check that the concrete or other objects are not using the same class as some embed.
Make sure that embeds are using correct material type.
Check embed's assembly hierarchy, so that there are not unnecessary many hierarchy levels.
Check that the part user-defined attribute Exclude from
February 13, 2019
by Tekla Global Support
How to avoid pink traces from area selection?
Question:
Area selection leaves a pink / magenta color on the screen. How can I avoid that?
Answer:
This problem is caused by a bug in Nvidia drivers, and it occurs only on Nvidia graphics cards and only in OpenGL rendering. Tekla Structures 2019 does not have this problem.
For customers using Tekla Structures versions 2017 - 2018, we have provided a fix in the following service packs (and newer):
Tekla Structures 2017 Service Pack 9
Tekla Structures 2017i Service Pack 5
Tekla Structures 2018 Service Pack 2
Tekla Structures 2018i Service Pack 1
For customers using Tekla Structures
February 4, 2019
by Tekla Global Support
How to convert the template from higher version to lower version
Question:
How to convert the template from higher version to lower version?
I have created a template in TS2018 ,It is working fine in the same version.
It is not working in the model which I have created in TS2016
Answer:
In this case, you have created the template in TS2018 (Template editor 3.60) &
try to open the same template in TS2016 (Template editor 3.33).
It is not possible to use the template in lower version which you have created in higher version.
It is suggested to create /edit the template in lower version if it is needed in that version
January 31, 2019
by Trimble Solutions India
How to downgrade full Tekla model from higher version to Lower version?
Question:
How to downgrade full Tekla model from higher version to lower version?
For an example, I would like to open & continue my model in Tekla version 19.0 which I have created in TS2016.
Answer:
It is not possible to downgrade your higher version model into lower version.
You can open lower version model into higher version like from 19.0 to TS2016,
You cannot again open the same model in lower version once you saved the model in higher version.
January 31, 2019
by Trimble Solutions India
Object Browser: Exporting Failed. Export to Excel has failed.
Problem: When I try to Export data from Organizer (Object Browser) to Excel I get the follownig error: Exporting Failed. Export to Excel has failed. The error indicates that Excel is not installed.
However, Excel is installed on my computer. What could be the problem and how to fix it?
Snapshot of the error message:
Solution: You need to repair the Microsoft Office installation on your computer.
Close all Microsoft Office products including Skype for Business etc.
Open Control Panel.
Open Programs and Features.
Choose Microsoft Office [version] on the list of installed programs.
Click Change
January 30, 2019
by Area Finland Service
Zero data in exported profile tree
Question:
I have exported the profile tree from Tekla structures.
It shows blank during the import into another environment model.
What could be the reason?
Answer:
Possible reasons are
1) Your exported file could contains 0 KB data
2) Ensure that you are not having special character colon (:) in the name of the profile tree.
Remove the colon from the name of the profile tree then try to export the profiles from the same tree.
January 30, 2019
by Trimble Solutions India
Tekla main version is not showing in the control panel (Program and features) after installed the service pack
Question:
I have installed TS2018 service pack along with environment recently.
"Tekla Structures 2018" main version is not showing in the control panel
(Program and features) after installed the service pack.
Earlier, I could get the Tekla Structures main version as well as the service pack
and environment details for the previous Tekla versions,
now I am getting service pack and appropriate environment details only.
Is there any change in TS2018 installation?
Answer:
Yes, From Tekla Structures (TS) 2017i onwards, we started to provide a full Service pack (SP) installer.
It means
January 30, 2019
by Trimble Solutions India
Is it possible to set the default folder (path) to create the models for the particular Tekla version?
Question:
Now all Tekla structures version models are storing in TeklaStructureModels folder.
Is it possible to set the default folder (path) to create the models always for the particular Tekla version automatically?
For an example, I would like to get all the models which will be created from Tekla version 2018 in one particular folder.
The same way, I would like to get all the models from TS2017 to another folder.
Answer:
Yes, It is possible.
You can choose the folder path during the installation that where you want to create your models from that particular version.
For an
January 30, 2019
by Trimble Solutions India
The model folder no longer exists or does not contain a valid model
Question:
What may be the reason if we get the below message when we are trying to open the model from the "Recent" tab?
The model folder no longer exists or does not contain a valid model. Do you
want to remove this entry from the list?
Answer:
Possible reasons are
a) Someone might be moved the selected model from the previous model folder location to new location.
b) Someone might be deleted the selected model from the location
Additional information:
1) You can check the model created & modified date in the recent tab, It will show you as blank
(there will not be any date
January 29, 2019
by Trimble Solutions India
The model folder is read-only
Question:
What may be the reason if we get the below message when we are trying to open the model from the "Recent" tab?
The model folder is read-only. To open this model,
Change the properties of the model folder.
Check that you have permission to write
and the model folder is not read-only
Answer:
Possible reasons are
a) Someone might be moved the selected model from previous location to new location.
b) Someone might be deletd the selected model from the location
Additional information:
You can check the model created & modified date in the recent tab, It will show you
January 29, 2019
by Trimble Solutions India
The command could not be completed
Question:
What may be the reason if we get the below message?
The command could not be completed,
Tekla Structures must close and model must be removed.
Answer:
This message appears because that particular computer/Laptop may not be having the internet connection.
You can check the internet connection whether it is working fine or not.
January 29, 2019
by Trimble Solutions India
Organizer dialog is not visible
If an Organizer dialog, like Categories or Object Browser is not visible, you can reset the dialog positioning by deleting the AvalonDockConfig.xml file, then reopening Organizer.
C:\Users\<user>\AppData\Local\ProjectOrganizer\AvalonDockConfig.xml
This might happen after using several screens and then changing to one screen.
January 22, 2019
by Tekla Global Support
Is it possible to see which kind of licenses are used by different users?
Question: Is it possible to see which kind of licenses are currently used by different users?
Answer: Yes, there is a way to do that. But you have to use command lines. Open the cmd and then go to the license server installation folder and follow the instructions below.
The syntax is:
lmutil.exe lmstat -a -c <port>@<server name>
For example:
lmutil.exe lmstat -a -c 27001@licenseserver
The command will output a list of different license types, the number of licenses issued and the license expiration dates on the server. It will also list the usernames using a certain type of
January 16, 2019
by Area Finland Service
Unable to connect to Tekla Structures license server when using Microsoft DirectAccess
Question:
I can’t connect to our license server when I’m using Microsoft DirectAccess. First, there seems to be no problem in the connection to the server machine. Second, I have this problem only when I’m using DirectAccess. What is the reason to this problem and what can I do to fix it?Answer:
The connection is probably using IPv4, when it needs to be using IPv6. You can configure the licensing system to use IPv6 for hostname resolution by setting the environmental variable FNP_IP_PRIORITY=6 in Windows.To do this:
1. Search for “environment variable” and select Edit the system environment
January 15, 2019
by Area Finland Service
Another user having pair at Company X is reserving the email address used by the current user at Company Y
Question:
We have one user who wants to use model sharing but when he wants to join the model he had nothing in the list of shared models and he is getting the following error:
He was invited to join the model and has model sharing license. We found the following error message in the log files:
Another user having (AtcUserId - CompanyId) pair (xxx) at "Company X" is reserving the email address james.smith@test.xyz used by the current user (xxx) at "Company Y"
What is the problem and how to solve it?
Answer:
This means that james.smith@test.xyz has been moved from organization "Company
January 9, 2019
by Tekla Global Support
Model sharing and firm folder
Question:
How to set up a firm folder in a company that has offices in different locations? Each location has its own firm folder on its own server and the locations work in the same Tekla Model Sharing model. What to do when there are changes in firm files?
Answer:
You can only give one location for the XS_FIRM advanced option, so multiple path definitions are not possible. However, the XS_FIRM advanced option is of MODEL(SYSTEM) type, which is not moved to other users when writing out/reading in. This means that you can use your local path, and these can be different between offices. So,
January 8, 2019
by Tekla Global Support
BIM Questions in PAS 91:2013+A1:2017
Guidance for Tekla customers completing the BIM Questions in PAS 91:2013+A1:2017
BSI PAS 91 is a publicly available specification (PAS) that sets out the content, format and use of questions that are widely applicable to prequalification for construction tendering.
To be eligible for prequalification, it is necessary that suppliers are able to demonstrate that they possess or have access to the governance, qualifications and references, expertise, competence, health and safety/environmental/financial and other essential capabilities to the extent necessary for them to be considered
January 7, 2019
by Trimble Solutions UK
Tekla Structures and COBie
Guidance for Tekla customers on COBie and the relationship between Tekla Structures and COBie
Sub-contractors are increasingly asked as part of their tender submissions how the information they provide fits into a BIMprocess of modeling and communicating the structure of a building in detail to benefit the entire construction life cycleBIM facilitates the exchange and use of building information in a digital format. workflow. A typical question that a Tekla customer may have to answer is “Does the business have a documented process for producing COBie containers?”
In this article we are
January 7, 2019
by Trimble Solutions UK
Tekla Structures 2019 Hardware Recommendations
Recommendations for Tekla Structures workstations
Tekla Structures hardware recommendations are based on the set-ups that have been used in testing Tekla Structures and proven to be compatible with Tekla Structures. In addition to the set-ups presented in this document, there are many other suitable set-ups available. You can use this document as a guideline in choosing new hardware, but bear in mind that the equipment and labels presented in this document are not the only suitable hardware set-up.
The main criterion when choosing hardware is reliable performance. If you are considering a
January 3, 2019
by Tekla Global Support
Wrap text (Multiple line text) in template editor
Question:
Is it possible to use the Wrap text (Multiple line text) in Value field in template editor?
Answer:
Yes, It is possible from Template editor version 3.5 (TS2017i),
You can now enter multiple lines of values in the Name field in the Value Field Properties dialog box.
You also need to enter the number of lines. The lines will be reserved even if you do not enter multiple lines.
For an example,
You can refer https://teklastructures.support.tekla.com/2017i/en/admin_rel_2017i_template_editor to know more about the same.
December 31, 2018
by Trimble Solutions India