Support articles

Using Tekla Structures with the Citrix application and desktop virtualization is a flexible and safe way to quickly add users to Tekla Structures projects without locally installing Tekla Structures and copying project data to a user's computer. Supported platforms: Citrix XenApp 7.6. Citrix XenDesktop 7.6 or VMware vSphere 6.0 hypervisor. Recommended server specifications: Fast graphics card, NVIDIA GRID K520 or the newer NVIDIA Tesla GPUs 8 GB to16 GB of main memory for each user, depending on the usage. High-end CPUs, such as the latest generation of Intel Xeon E5 or E7 families. Windows

Question: My support tool opened in several windows while I was working in Tekla Structures. Why did this happen and can I prevent Support Tool from opening automatically? Answer: Since 2016i there has been a feature that automatically opens the Contact support tool when unhandled exceptions occur. This allows you to send the error messages and the model you are working on to your local support office for investigation of the problem. We have been reported about issues where multiple Support Tool windows open at the same time making it impossible to send any error messages to support or to

Question: I would like to add my own hatch pattern to the available hatch patterns for drawing fills. How can I do this? Answer: You will need to edit the hatch_types1.pat file. The default location for this file is ...\TeklaStructures\<version>\Environments\common\inp. For some environments it is also located in ...\TeklaStructures\<version>\Environments\<environment>\inp. In these cases XS_INP  has been used to define the folder from which this file is read. For example, in the US Imperial environment the following line exists in env_US_imperial.ini: set XS_INP=%XSDATADIR

Question: How to add a sketch editor profile to your firm folder & profile catalog? Answer: When you created a Sketch editor profile, the profile is not located in the profile catalog of the model but in the xslib.db1 file of the model. To export the profile go to profile catalog in Menu >> Catalogs >> Profile catalog and export the profile. The profile will be exported as an .uel file. If you want to use this profile in the firm or project folders, copy the .uel file in any location in the firm folder or project folder (e.g. C:\Firm\User_profiles_uel). Set the advanced

Question: I have a model sharing project with many users and history.db file is really large, it is over 1 GB. Do you have some good guidelines how the history could be deleted in a big project? Answer: Large history data can really affect the model performance also in model sharing models. So it is good to consider whether it is really needed and delete if not. But deleting the history is not straight forward process and requires some planning. It is not enough that just one user changes the advanced option XS_CLEAR_MODEL_HISTORY to TRUE. Changing this options requires restarting Tekla

Question: What is the Double wallplate that represents a structure such as a wall or roof panelIn Tekla Structures, a panel is created by picking two or more points.In cast-in-place concrete the term wall refers to a concept similar to panel. details toolset, why should I use it and where do I find it? Answer: At the beginning of 2018 we introduced Double wall details a new, easy toolset for automating modelling and detailing of double wall structures from early conceptual plans to fully detailed panels ready for production. The toolset has now been further developed! The latest version

A dump file contains the status of the program at the moment when the dump was taken. It tells which modules were loaded and what command was being executed. Dump files can be used for debugging issues that are otherwise hard to investigate e.g. because there are no clear steps to reproduce the issue, or because the issue only occurs on a customer computer and not on the developer’s computer. This article describes how you can create a dump file manually from Tekla Structures while it is hanging / freezing / not responding. If your Tekla Structures is crashing then we recommend you follow the

Question: Is there a limit to the number of characters in a shared folder path in model sharing? I wanted to start model sharing with a project, but the sharing never worked. Answer: In Windows the limitation is 260 and 248 characters for the whole file path and folder path accordingly. This limitation is based on WinAPI, therefore affects the whole software and not only Tekla Structures or Tekla Structures Model Sharing. You can find more information in this article:https://docs.microsoft.com/en-us/windows/desktop/FileIO/naming-a-file Model sharing has also additional built-in