Support articles

Question: How to convert the template from higher version to lower version? I have created a template in TS2018 ,It is working fine in the same version. It is not working in the model which I have created in TS2016 Answer: In this case, you have created the template in TS2018 (Template editor 3.60) & try to open the same template in TS2016 (Template editor 3.33). It is not possible to use the template in lower version which you have created in higher version. It is suggested to create /edit the template in lower version if it is needed in that version

Problem: When I try to Export data from Organizer (Object Browser) to Excel I get the follownig error: Exporting Failed. Export to Excel has failed. The error indicates that Excel is not installed. However, Excel is installed on my computer. What could be the problem and how to fix it? Snapshot of the error message: Solution: You need to repair the Microsoft Office installation on your computer. Close all Microsoft Office products including Skype for Business etc. Open Control Panel. Open Programs and Features. Choose Microsoft Office [version] on the list of installed programs. Click Change

Question: I have installed TS2018 service pack along with environment recently. "Tekla Structures 2018" main version is not showing in the control panel (Program and features) after installed the service pack. Earlier, I could get the Tekla Structures main version as well as the service pack and environment details for the previous Tekla versions,  now I am getting service pack and appropriate environment details only. Is there any change in TS2018 installation? Answer: Yes, From Tekla Structures (TS) 2017i onwards, we started to provide a full Service pack (SP) installer. It means

Question: What may be the reason if we get the below message when we are trying to open the model from the "Recent" tab? The model folder no longer exists or does not contain a valid model. Do you want to remove this entry from the list? Answer: Possible reasons are a) Someone might be moved the selected model from the previous model folder location to new location. b) Someone might be deleted the selected model from the location Additional information: 1) You can check the model created & modified date in the recent tab, It will show you as blank (there will not be any date

Question: What may be the reason if we get the below message? The command could not be completed, Tekla Structures must close and model must be removed. Answer: This message appears because that particular computer/Laptop may not be having the internet connection. You can check the internet connection whether it is working fine or not.  

Question: Is it possible to see which kind of licenses are currently used by different users? Answer: Yes, there is a way to do that. But you have to use command lines. Open the cmd and then go to the license server installation folder and follow the instructions below. The syntax is: lmutil.exe lmstat -a -c <port>@<server name> For example: lmutil.exe lmstat -a -c 27001@licenseserver The command will output a list of different license types, the number of licenses issued and the license expiration dates on the server. It will also list the usernames using a certain type of

Question: We have one user who wants to use model sharing but when he wants to join the model he had nothing in the list of shared models. He was invited to join the model and has model sharing license. We found the following error message in the log files: Another user having (AtcUserId - CompanyId) pair (xxx) at "Company X" is reserving the email address james.smith@test.xyz used by the current user (xxx) at "Company Y" What is the problem and how to solve it? Answer: This means that james.smith@test.xyz has been moved from organization "Company X" to organization "Company Y" in

Guidance for Tekla customers completing the BIM Questions in PAS 91:2013+A1:2017 BSI PAS 91 is a publicly available specification (PAS) that sets out the content, format and use of questions that are widely applicable to prequalification for construction tendering. To be eligible for prequalification, it is necessary that suppliers are able to demonstrate that they possess or have access to the governance, qualifications and references, expertise, competence, health and safety/environmental/financial and other essential capabilities to the extent necessary for them to be considered

Recommendations for Tekla Structures workstations Tekla Structures hardware recommendations are based on the set-ups that have been used in testing Tekla Structures and proven to be compatible with Tekla Structures. In addition to the set-ups presented in this document, there are many other suitable set-ups available. You can use this document as a guideline in choosing new hardware, but bear in mind that the equipment and labels presented in this document are not the only suitable hardware set-up. The main criterion when choosing hardware is reliable performance. If you are considering a