Support articles

Problem: An Owner of a shared model accidentally removed the model from Tekla Model Sharing service. Now no-one can work in the shared model anymore. Can the removal be undone? Solution: Yes, it can. The removal doesn't really delete the model from the service immediately. It only marks the model as removed and this can be undone by Tekla developers. Please contact your local Tekla support for assistance. If you want to exclude your local copy of the model from the sharing service, you should use the Exclude from Sharing command instead. See also Exclude a model from the sharing service in

Users can use a custom step (tread) inside the system component, Stair (S71). There are two custom steps available in both the US Imperial and US Metric environments. First, you need to open up one of the custom steps. Make the desired changes to the custom component. Save your changes accordingly. Then close this dialog box. To utilize a custom step inside S71, do the following; On the Stair setup tab, set the Step type option to Steps   On the Steps tab, Set the Step type option to the custom as shown below.  Set the Custom Part name field to the custom step you modified above. Then in

Question: When I Write out my model changes and updates to a Tekla Model Sharing model, it takes a lot of time, and at the end I receive an error message "Failed to write out model changes. Reason: Operation failed". Why does it fail? Answer: One of the reasons for this error is the packet size you are trying to write out and your internet connection's upload bandwidth speed limit. For security reasons the upload/download token validity time is set to 6 hours. In practice this means that if a single packet upload/download takes more than 6 hours the operation will fail with the above

There are some special CNC machines that support STP/STEP files for parts cutting/profiling, and the best method for exporting the STP files is thought the Multi Converter Extension, please find it here. Few points to keep in mind when performing the export: Insure that the part/shape is closed, if you have an open shape then it could cause some errors for the machine (example: part is cut in the middle with a full through cut making it two segments) If you faced some issues in reading the STP file at the machine software then try manipulating the cuts which are made to the parts, e.g..

Question:Is it possible to find out bolts in the model having wrong tolerance.? For an Example, My inputs are as below Bolt  Dia.          Bolt Tolerance 12                     2 16                     2 20                     2 24                     2 27                     3 30                     3 33                     3 36                     3 39                     3How to findout bolts in the model if bolt tolerances are not matching as per the above input?Answer: Please follow the step by step procedures 1) Create a filter with the below content for organizer 2) Create a new

This is a known issue, and it is already on our development fix list (Reference#124341). The temporary workaround is using the old plot dialog settings.

Question: When I sign in to Tekla Structures (2017 and onwards) using the Trimble Identity, there is no option to log out. If I click on my user name in Tekla Structures I can only "Open my profile". How to log out?   Answer: The functionality has been changed starting from Tekla Structures 2017. If you see only the option to "Open my profile", that means that you will be automatically logged out when you exit the software. This happens because you did not check the "Stay signed in" checkbox when you signed in with your Trimble Identity account.   If you check the "Stay signed in"

Performing a clean install of Tekla Structures In this article we will talk about how to perform a clean install of Tekla Structures. This is something you would do to correct an issue with Tekla running on your compnuter.  Pre-Requisites before Starting 1. Save any customizations or add-on files you might have made to local installations. 2. Back up models to secure location before modifying system files. Removing the old installation On your computer go into the "Control Panel" and open the "Unistall a Program" section. In Uninstall a Program at the top right hand corner search for "Tekla