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Support articles

Wrap text (Multiple line text) in template editor

Question: Is it possible to use the Wrap text (Multiple line text) in Value field in template editor? Answer: Yes, It is possible from Template editor version 3.5 (TS2017i), You can now enter multiple lines of values in the Name field in the Value Field Properties dialog box. You also need to enter the number of lines. The lines will be reserved even if you do not enter multiple lines. For an example, You can refer https://teklastructures.support.tekla.com/2017i/en/admin_rel_2017i_template_editor to know more about the same.
Requires Tekla Maintenance
by Trimble Solutions India
0
  • template
  • wrap text
  • multiple text

TEXT MASK (FRAME) in view label in exported drawings

Question: How to avoid TEXT MASK (FRAME) in view label if I am using the new drawing export option (Export drawings to DWG/DXF)? See below Snap which is having frame around "3d" in exported drawing but no frame around the same view lable "3d"in Tekla drawings. Answer: It can be controlled by changing the Mask/Frame option settings in your reference drawings(DWG) which you are using during the drawing export. You need to follow the below procedure to change the Mask/Frame settings once you open the reference drawing. 1) Go to “Annotate” Menu > “Mask” , then click or Type “Mask” in your
Requires Tekla Maintenance
by Trimble Solutions India
0
  • frame
  • MASK
  • BORDER
  • view label
  • TEXT AROUND
  • new drawing export
  • Export drawings to DWG/DXF
  • Export drawing
  • Export drawings
  • Export DWG

Hardware recommendations for running Tekla Structures on Citrix

Using Tekla Structures with the Citrix application and desktop virtualization is a flexible and safe way to quickly add users to Tekla Structures projects without locally installing Tekla Structures and copying project data to a user's computer. Supported platforms: Citrix XenApp 7.6. Citrix XenDesktop 7.6 or VMware vSphere 6.0 hypervisor. Recommended server specifications: Fast graphics card, NVIDIA GRID K520 or the newer NVIDIA Tesla GPUs 8 GB to16 GB of main memory for each user, depending on the usage. High-end CPUs, such as the latest generation of Intel Xeon E5 or E7 families. Windows
by Tekla User Assistance
0
  • Citrix

Join_sharing_in_progress

Question: I cannot join to a model sharing model. Only xxx.Join_sharing_in_progress file is stored in the local model folder. When opening that file, there is text “If this file exists, model is corrupt.” What causes the problem? Answer: That xxx.Join_sharing_in_progress is created as a first file in the local folder during joining to a shared model. If it remains there, something has gone wrong during joining, so then the local model is handled as corrupted. We have had cases where for example anti-virus software or some other software interferes the file copying and causes this file to be
Requires Tekla Maintenance
by Tekla Global Support
0

How to disable my Support Tool from opening automatically?

Question: My support tool opened in several windows while I was working in Tekla Structures. Why did this happen and can I prevent Support Tool from opening automatically? Answer: Since 2016i there has been a feature that automatically opens the Contact support tool when unhandled exceptions occur. This allows you to send the error messages and the model you are working on to your local support office for investigation of the problem. We have been reported about issues where multiple Support Tool windows open at the same time making it impossible to send any error messages to support or to
Requires Tekla Maintenance
by Area Finland Service
0
  • Support tool

Random crash or freeze of Tekla Structures

We have received several reports of random crashes or freezeto prevent Tekla Structures from updating annotation objects and certain drawing view properties in a drawing when it updates the drawing as the model changesWhen a drawing is frozen, only part geometry is updated when the model changes.-states of Tekla Structures, especially related to versions 2018 and 2018i. Those seem to occur very randomly, although such problems were identified more often after the latest Microsoft Windows update (version 1803) has been installed. When Tekla Structures freezes, the applicationpart of Tekla
Requires Tekla Maintenance
by Tekla Global Support

How can I define my own hatch patterns?

Question: I would like to add my own hatch pattern to the available hatch patterns for drawing fills. How can I do this? Answer: You will need to edit the hatch_types1.pat file. The default location for this file is ...\TeklaStructures\<version>\Environments\common\inp. For some environments it is also located in ...\TeklaStructures\<version>\Environments\<environment>\inp. In these cases XS_INP  has been used to define the folder from which this file is read. For example, in the US Imperial environment the following line exists in env_US_imperial.ini: set XS_INP=%XSDATADIR
Requires Tekla Maintenance
by Tekla Global Support
0
  • hatch
  • pattern
  • hatching
  • fill

Why did my Support tool open automatically?

Question: Why did my Support tool open automatically while I was working in Tekla Structures?Answer: Since 2016i there has been a featurepart of Tekla Structures functionality that is maintained and owned by Trimble Solutions and that is included in the Tekla Structures installation that automatically opens the Contact support tool when unhandled exceptions occur. This allows you to send the error messages and the model you are working on to your local support office for investigation of the problem.
Requires Tekla Maintenance
by Tekla Global Support
0

Sketch editor profiles in firm folder & profile catalog

Question: How to add a sketch editor profile to your firm folder & profile catalog? Answer: When you created a Sketch editor profile, the profile is not located in the profile catalog of the model but in the xslib.db1 file of the model. To export the profile go to profile catalog in Menu >> Catalogs >> Profile catalog and export the profile. The profile will be exported as an .uel file. If you want to use this profile in the firm or project folders, copy the .uel file in any location in the firm folder or project folder (e.g. C:\Firm\User_profiles_uel). Set the advanced
Requires Tekla Maintenance
by Tekla Global Support
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  • Sketch profiles firm project uel profile catalog

How to fix the positioning of your parametric .clb-profiles

Question: My profile's positioning does not work correctly. What to do? Answer: When creating profiles in .clb format there are 2 main issues that affect the positioning: The profile has to be divined centered to its neutral axis, to ensure the profile rotates around its reference line. To enable On plane & At depth positioning of the profile you have to include "b" & "h" parameters.  Example 1: When I set On plane to down the profile and its reference line are not touching, even when Plane offset = 0.00 mm. Solution: In the picture above you see the profile CORBEL_A. When you open
Requires Tekla Maintenance
by Tekla Global Support
5
  • clb positioning profile incorrect

Deleting history in model sharing project

Question: I have a model sharing project with many users and history.db file is really large, it is over 1 GB. Do you have some good guidelines how the history could be deleted in a big project? Answer: Large history data can really affect the model performance also in model sharing models. So it is good to consider whether it is really needed and delete if not. But deleting the history is not straight forward process and requires some planning. It is not enough that just one user changes the advanced option XS_CLEAR_MODEL_HISTORY to TRUE. Changing this options requires restarting Tekla
Requires Tekla Maintenance
by Tekla Global Support
4

Component not created

Question: What could be the reason when some components are coming in red cone & the DOS window is not getting created? So for example steel1.exe process is not running when looking in Windows Task Manager. Answer: There might problem that if the model is locating in very long path, the component is not created. Model name and path got some limitations since Tekla Structures 2016 version, but it is still possible to copy model to another location with very long path. Try moving the model to a shorter path. Model name maximum length is 40 characters and 140 characters for path.  
Requires Tekla Maintenance
by Tekla Global Support
0

Double wall details tool

Question: What is the Double wallplate that represents a structure such as a wall or roof panelIn Tekla Structures, a panel is created by picking two or more points.In cast-in-place concrete the term wall refers to a concept similar to panel. details toolset, why should I use it and where do I find it? Answer: At the beginning of 2018 we introduced Double wall details a new, easy toolset for automating modelling and detailing of double wall structures from early conceptual plans to fully detailed panels ready for production. The toolset has now been further developed! The latest version
Requires Tekla Maintenance
by Trimble Solutions UK
0
  • double wall detail
  • double wall detailing

Troubleshooting Hole Reservation Manager

Problem: Hole Reservation Manager does not convert IFC custom attributes to User Defined Attributes of the VOIDs. Answer: Please check that you have at least the mapping file HoleReservationAttributeMapping.ini located and correctly configured in the <model>\attributes folder. Hole Reservation Manager cannot convert attributes without this file. You can download the package "ATTRIBUTE_REPORT_UI_FILES_FOR_TS2016_AND_NEWER" which contains the conversion file from Tekla Warehouse.
Requires Tekla Maintenance
by Area Finland Service
0
  • Hole Reservation Manager

How to get Tekla Structures hang dump file

A dump file contains the status of the program at the moment when the dump was taken. It tells which modules were loaded and what command was being executed. Dump files can be used for debugging issues that are otherwise hard to investigate e.g. because there are no clear steps to reproduce the issue, or because the issue only occurs on a customer computer and not on the developer’s computer. This article describes how you can create a dump file manually from Tekla Structures while it is hanging / freezing / not responding. If your Tekla Structures is crashing then we recommend you follow the
Requires Tekla Maintenance
by Tekla Global Support
5
  • dump
  • hang
  • freeze
  • not responding
  • Troubleshooting

How to provide your system information to your area-support

When you have a crash or a software problem that might be related to your hardware or Windows, it is always recommended to provide the System information (.nfo) file to your support. The system information contains information about the hardware and software environment of your computer. How to get the .nfo-file in Windows 10: Go to Windows Start menu and type System Information. Go to File & Save Note: When sending multiple files to your support it is always recommended to name the files in a structured order. E.g. PC_error_1.nfo , PC_Error_2.nfo, PC_Correct_1.nfo etc. Step 1
Requires Tekla Maintenance
by Tekla Global Support
0
  • support
  • System information
  • crash

Problems with Rebar group dimensioning application

We have found problems in the Rebar groupgroup of reinforcing bars that are side by side and have identical properties, except the possible variation in bar lengths dimensioning applicationpart of Tekla Structures functionality that is developed in order to extend the capability of Tekla Structures but that is not included in the Tekla Structures installation in Tekla Structures 2017i SP5 version. They might cause the start point, location, number and/or direction of the dimension lines to be wrong, which might lead to wrong number of required reinforcing bars. We are currently investigating
Requires Tekla Maintenance
by Tekla Global Support

How to get Tekla Structures crash dump file

Sometimes when Tekla Structures crashes there is not enough information availlable on what exactly is the reason for the crash or it might not be possible for your Tekla Structures local support team to reproduce the crash. In this case you might be requested to provide a file called crash dump. Our software developers will neeed this crash dump file in order to investigate what is the cause of the crash and how should they fix the issue. Prerequisite: you will need local administrator rights on your computer for completing this task. Here is the instruction describing the process of getting
Requires Tekla Maintenance
by Tekla Global Support
5
  • crash dump
  • crash
  • Troubleshooting
  • registry
  • mini dump

Model sharing file and path length limitations

Question: Is there a limit to the number of characters in a shared folder path in model sharing? I wanted to start model sharing with a project, but the sharing never worked. Answer: In Windows the limitation is 260 and 248 characters for the whole file path and folder path accordingly. This limitation is based on WinAPI, therefore affects the whole software and not only Tekla Structures or Tekla Structures Model Sharing. You can find more information in this article:https://docs.microsoft.com/en-us/windows/desktop/FileIO/naming-a-file Model sharing has also additional built-in
Requires Tekla Maintenance
by Tekla Global Support
5

Tekla Structures Dll registration for A&D

Problem: In Tekla Structures 2018i Final version this error might appear at export of analysis model:There were warnings/errors in the model creation: - Installed component errors After clicking the Details button you see this: ERROR: com-analysis.dll (OR com_api.dll) registration problem. Reason: The system did not register the analysis dll-s at the installation of Tekla Structures. Solution: 1. Open Command Prompt as administrator        2. Go to the analysis folder <Tekla Structures installation folder>\nt\bin\analysis     Type this:     cd C:\Program Files\Tekla Structures\2018i\nt
Requires Tekla Maintenance
by Tekla Global Support
0

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