Support articles

How to convert the template from higher version to lower version

Question: How to convert the template from higher version to lower version? I have created a template in TS2018 ,It is working fine in the same version. It is not working in the model which I have created in TS2016 Answer: In this case, you have created the template in TS2018 (Template editor 3.60) & try to open the same template in TS2016 (Template editor 3.33). It is not possible to use the template in lower version which you have created in higher version. It is suggested to create /edit the template in lower version if it is needed in that version
Requires Tekla Maintenance
by Trimble Solutions India
0
  • convert
  • template
  • Higher version
  • lower version
  • Higher
  • Lower
  • Template editor 3.6
  • Template editor 3.33
  • downgrade

How to downgrade full Tekla model from higher version to Lower version?

Question: How to downgrade full Tekla model from higher version to lower version? For an example, I would like to open & continue my model in Tekla version 19.0 which I have created in TS2016. Answer: It is not possible to downgrade your higher version model into lower version. You can open lower version model into higher version like from 19.0 to TS2016,  You cannot again open the same model in lower version once you saved the model in higher version.  
Requires Tekla Maintenance
by Trimble Solutions India
0
  • Lower
  • Higher
  • version
  • lower version
  • Higher version
  • Upgrade
  • downgrade

Object Browser: Exporting Failed. Export to Excel has failed.

Problem: When I try to Export data from Organizer (Object Browser) to Excel I get the follownig error: Exporting Failed. Export to Excel has failed. The error indicates that Excel is not installed. However, Excel is installed on my computer. What could be the problem and how to fix it? Snapshot of the error message: Solution: You need to repair the Microsoft Office installation on your computer. Close all Microsoft Office products including Skype for Business etc. Open Control Panel. Open Programs and Features. Choose Microsoft Office [version] on the list of installed programs. Click Change
Requires Tekla Maintenance
by Area Finland Service
0

Zero data in exported profile tree

Question: I have exported the profile tree from Tekla structures. It shows blank during the import into another environment model. What could be the reason? Answer: there are two possible reasons. 1) The exported file contains 0 KB data. 2) You have the colon symbol ( : ) in the name of the profile tree file. Remove the colon from the name of the profile tree file and try to export the profile tree again.
Requires Tekla Maintenance
by Trimble Solutions India
0
  • Zero data
  • Zero KB
  • Export profile tree
  • Profile tree. exported profile tree
  • blank
  • import profile
  • Import profiles
  • export profiles

Tekla main version is not showing in the control panel (Program and features) after installed the service pack

Question: I have installed TS2018 service pack along with environment recently. "Tekla Structures 2018" main version is not showing in the control panel (Program and features) after installed the service pack. Earlier, I could get the Tekla Structures main version as well as the service pack and environment details for the previous Tekla versions,  now I am getting service pack and appropriate environment details only. Is there any change in TS2018 installation? Answer: Yes, From Tekla Structures (TS) 2017i onwards, we started to provide a full Service pack (SP) installer. It means
Requires Tekla Maintenance
by Trimble Solutions India
0
  • installation
  • TS installation
  • Installed
  • Service Pack
  • SP
  • Main version is not showing
  • Main version
  • Program and features
  • control panel

Is it possible to set the default folder (path) to create the models for the particular Tekla version?

Question: Now all Tekla structures version models are storing in TeklaStructureModels folder. Is it possible to set the default folder (path) to create the models always for the particular Tekla version automatically? For an example, I would like to get all the models which will be created from Tekla version 2018 in one particular folder. The same way, I would like to get all the models from TS2017 to another folder. Answer: You can choose a spesific folder during the installation process. 1) In the installation of some version of Tekla Structures, the model folder dialog box appears
Requires Tekla Maintenance
by Trimble Solutions India
5
  • creating model
  • Creating models
  • Default path
  • Tekla version
  • specific path

The model folder no longer exists or does not contain a valid model

Question: What may be the reason if we get the below message when we are trying to open the model from the "Recent" tab? The model folder no longer exists or does not contain a valid model. Do you want to remove this entry from the list? Answer: Possible reasons are a) Someone might be moved the selected model from the previous model folder location to new location. b) Someone might be deleted the selected model from the location Additional information: 1) You can check the model created & modified date in the recent tab, It will show you as blank (there will not be any date
Requires Tekla Maintenance
by Trimble Solutions India
0
  • The model folder no longer exists
  • Does not contain a valid model. Do you want to remove this entry from the list
  • Recent tab
  • model opening

The model folder is read-only

Question: What may be the reason if we get the below message when we are trying to open the model from the "Recent" tab? The model folder is read-only. To open this model, Change the properties of the model folder. Check that you have permission to write  and the model folder is not read-only Answer: There a two possible reasons:  a) Someone might have moved the selected model from previous location to new location b) Someone might have deleted the selected model You can check the date the model was created & modified on the File menu > Recent. If the model was moved or
Requires Tekla Maintenance
by Trimble Solutions India
0
  • The model folder is read-only
  • To open this model
  • Change the properties of the model folder
  • Check that you have permission to write and the model folder is not read-only
  • Model folder is read only
  • read only
  • permission to write
  • model opening
  • Recent tab

The command could not be completed

Question: What may be the reason if we get the below message? The command could not be completed, Tekla Structures must close and model must be removed. Answer: This message typically appears because the device you are using is not connected to the internet. The message should disappear after you have restored your internet connection.
Requires Tekla Maintenance
by Trimble Solutions India
0
  • The command could not be completed
  • Tekla Structures must close and model must be removed
  • The command could not be completed Tekla Structures must close and model must be removed
  • model sharing
  • Error in Model sharing
  • Model must be removed
  • Tekla Structures must close

Organizer dialog is not visible

If an Organizer dialog, like Categories or Object Browser is not visible, you can reset the dialog positioning by deleting the AvalonDockConfig.xml file, then reopening Organizer.   C:\Users\<user>\AppData\Local\ProjectOrganizer\AvalonDockConfig.xml This might happen after using several screens and then changing to one screen.
Requires Tekla Maintenance
by Tekla Global Support
0
  • Organizer
  • categories
  • Object Browser
  • dialog
  • window
  • missing
  • disappear

Is it possible to see which kind of licenses are used by different users?

Question: Is it possible to see which kind of licenses are currently used by different users? Answer: Yes, there is a way to do that. But you have to use command lines. Open the cmd and then go to the license server installation folder and follow the instructions below. The syntax is: lmutil.exe lmstat -a -c <port>@<server name> For example: lmutil.exe lmstat -a -c 27001@licenseserver The command will output a list of different license types, the number of licenses issued and the license expiration dates on the server. It will also list the usernames using a certain type of
Requires Tekla Maintenance
by Area Finland Service
0

Unable to connect to Tekla Structures license server when using Microsoft DirectAccess

Question: I can’t connect to our license server when I’m using Microsoft DirectAccess. First, there seems to be no problem in the connection to the server machine. Second, I have this problem only when I’m using DirectAccess. What is the reason to this problem and what can I do to fix it?Answer: The connection is probably using IPv4, when it needs to be using IPv6. You can configure the licensing system to use IPv6 for hostname resolution by setting the environmental variable FNP_IP_PRIORITY=6 in Windows.To do this: 1. Search for “environment variable” and select Edit the system environment
Requires Tekla Maintenance
by Area Finland Service
0
  • cannot connect to license server. connectivity problem
  • VPN
  • Connect to the license server
  • wfh

Another user having pair at Company X is reserving the email address used by the current user at Company Y

Question: We have one user who wants to use model sharing but when he wants to join the model he had nothing in the list of shared models and he is getting the following error: He was invited to join the model and has model sharing license. We found the following error message in the log files: Another user having (AtcUserId - CompanyId) pair (xxx) at "Company X" is reserving the email address james.smith@test.xyz used by the current user (xxx) at "Company Y" What is the problem and how to solve it? Answer: This means that james.smith@test.xyz has been moved from organization "Company
Requires Tekla Maintenance
by Tekla Global Support
0
  • Connecting to model sharing service failed as the email is already in use in another organization

Model sharing and firm folder

Question: How to set up a firm folder in a company that has offices in different locations? Each location has its own firm folder on its own server and the locations work in the same Tekla Model Sharing model. What to do when there are changes in firm files? Answer: You can only give one location for the XS_FIRM advanced option, so multiple path definitions are not possible. However, the XS_FIRM advanced option is of MODEL(SYSTEM) type, which is not moved to other users when writing out/reading in. This means that you can use your local path, and these can be different between offices. So,
Requires Tekla Maintenance
by Tekla Global Support
0

BIM Questions in PAS 91:2013+A1:2017

Guidance for Tekla customers completing the BIM Questions in PAS 91:2013+A1:2017 BSI PAS 91 is a publicly available specification (PAS) that sets out the content, format and use of questions that are widely applicable to prequalification for construction tendering. To be eligible for prequalification, it is necessary that suppliers are able to demonstrate that they possess or have access to the governance, qualifications and references, expertise, competence, health and safety/environmental/financial and other essential capabilities to the extent necessary for them to be considered
Requires Tekla Maintenance
by Trimble Solutions UK
0
  • BIM
  • Building Information Modelling
  • PAS 91:2013+A1:2017

Tekla Structures and COBie

Guidance for Tekla customers on COBie and the relationship between Tekla Structures and COBie Sub-contractors are increasingly asked as part of their tender submissions how the information they provide fits into a BIMprocess of modeling and communicating the structure of a building in detail to benefit the entire construction life cycleBIM facilitates the exchange and use of building information in a digital format. workflow. A typical question that a Tekla customer may have to answer is “Does the business have a documented process for producing COBie containers?” In this article we are
Requires Tekla Maintenance
by Trimble Solutions UK
0
  • BIM
  • Building Information Modelling
  • COBie

Tekla Structures 2019 Hardware Recommendations

Recommendations for Tekla Structures workstations Tekla Structures hardware recommendations are based on the set-ups that have been used in testing Tekla Structures and proven to be compatible with Tekla Structures. In addition to the set-ups presented in this document, there are many other suitable set-ups available. You can use this document as a guideline in choosing new hardware, but bear in mind that the equipment and labels presented in this document are not the only suitable hardware set-up. The main criterion when choosing hardware is reliable performance. If you are considering a
by Tekla User Assistance
4.4
  • Tekla Structures 2019 Hardware Recommendations
  • hardware recommendations

Wrap text (Multiple line text) in template editor

Question: Is it possible to use the Wrap text (Multiple line text) in Value field in template editor? Answer: Yes, It is possible starting from Template editor version 3.5 (TS 2017i). In the Value Field Properties dialog box, you can enter multiple lines of values in the Name field. You also need to enter the number of lines. Example image: Click this link to find more information: https://teklastructures.support.tekla.com/2017i/en/admin_rel_2017i_template_editor 
Requires Tekla Maintenance
by Trimble Solutions India
0
  • template
  • wrap text
  • multiple text

TEXT MASK (FRAME) in view label in exported drawings

Question: How to avoid TEXT MASK (FRAME) in view label if I am using the new drawing export option (Export drawings to DWG/DXF)? See below Snap which is having frame around "3d" in exported drawing but no frame around the same view lable "3d"in Tekla drawings. Answer: It can be controlled by changing the Mask/Frame option settings in your reference drawings(DWG) which you are using during the drawing export. You need to follow the below procedure to change the Mask/Frame settings once you open the reference drawing. 1) Go to “Annotate” Menu > “Mask” , then click or Type “Mask” in your
Requires Tekla Maintenance
by Trimble Solutions India
0
  • frame
  • MASK
  • BORDER
  • view label
  • TEXT AROUND
  • new drawing export
  • Export drawings to DWG/DXF
  • Export drawing
  • Export drawings
  • Export DWG

Hardware recommendations for running Tekla Structures on Citrix

Using Tekla Structures with the Citrix application and desktop virtualization is a flexible and safe way to quickly add users to Tekla Structures projects without locally installing Tekla Structures and copying project data to a user's computer. Supported platforms: Citrix XenApp 7.6. Citrix XenDesktop 7.6 or VMware vSphere 6.0 hypervisor. Recommended server specifications: Fast graphics card, NVIDIA GRID K520 or the newer NVIDIA Tesla GPUs 8 GB to16 GB of main memory for each user, depending on the usage. High-end CPUs, such as the latest generation of Intel Xeon E5 or E7 families. Windows
by Tekla User Assistance
2
  • Citrix

Pages