Support articles

Center Lines on Section Views and End Details

Question: I am trying to figure out how to turn on the centerline of an End view of a profile in drawings. Is there a setting or advanced option that is keeping this from appearing? Answer: When a part's centerline is perpendicular to a view, it is visualized as a cross. The size of that "cross" is defined by the Symbol offset property in the Content tab. On versions up to 2019, symbol offsets in drawings' Section views and End details have been consistently zero (0), and thus the size of the cross in those views is not visible. As demonstrated by the following image, the centerline cross
by Maria
  • TTSD-26588
  • No center line
  • No centerline
  • Details no center line
  • end detail no center line
  • section view no center line

When the export IFC dialog box does not appear

Sometimes the IFC dialog box can be trapped on another screen that has been disconnected.  To get it back you have to make the dialog active and then move it back. Follow these steps: 1. Select Export -> IFC from file menu 2. Write IFC in Quick Launch and select IFC (Export) in the drop down menu. This makes the IFC Export dialog active. 3. Press Alt + Shift + Space 4. Press  arrow down and then enter 5. Press left arrow and the dialog sticks to the mouse pointer  
by Trimble Solutions Sweden
  • IFC
  • dialog

Can Tekla output bolts in 1/2 inch increments?

Question: Our bolt supplier only buys bolts in half inch increments, such as 1", 1 1/2", 2", 2 1/2", etc... Tekla outputs bolts in quarter inch increments, how can we only output bolts in lengths that our bolt supplier can buy? Answer: You need to update your bolt catalog to only include the bolt sizes that your supplier can purchase. To do this, go to File > Catalogs > Bolt Catalog. This will open the Bolt Catalog Dialog. Here you can filter by the bolts that you want to see to make it easier to delete those bolts you do not need. In the example image below, the 1"1/2 diameter A325 TC
by Tekla Support US
  • bolt increments
  • bolt lengths

Surface Treatment adding weight to assemblies

Question: I have some assemblies in my model that have surface treatment for "no paint" applied. Depending on how i apply the surface treatment it might add to the weight or remove weight depending on the grade that is used. Why is this happening? Answer: The following examples will explain why and how the weight is affected differently when surface treatments are applied. First of all, Surface Treatment is "Zero_density" in general, which means that any part of the object that the surface treatment exists on has that volume of the part removed. Let's look at the example below. This piece is
by Tekla Support US
  • surface treatment
  • surfaces affecting weight
  • surface treatment adds weight
  • surface treatment reduces weight

Length Issues when exporting to EPM

Question - I have exported my model using the Tekla EPM plugin to Tekla EPM but the length for certain members like columns and beams are showing as zero length. Why is this happening? Answer - This issue is due to the character length defined in the "450   TeklaEPM_Part_v2.rpt" report. We have since updated this report and you can download the report from the link attached to this article.  Extract the zip file and place the report in your model folder or firm folder and the length will be fixed when you export using the Tekla EPM plugin again. 
by Tekla Support US
  • 0 length in epm
  • epm length
  • zero length
  • zero length in epm
  • length shows as zero

Drawing Layouts and Windows 7

Question: I just upgraded to Tekla 2020 and now my layouts are not visible in the dropdowns. I am using Windows 7, could that be related? Answer: Yes, this problem occurs on computers operating on Windows 7. Similar issues occur with Tekla Structures 2019i and the latest service packs. Since Microsoft has stopped supporting Windows 7, we recommend that you update to a new operating system to fix this issue. 
by Tekla Support US
  • drawing layouts
  • windows 7

When using Direct Modification i cannot add a new handle

Question - At one point I could add points to a contour plate, slab, grid when using direct modification but now the button that would normally show up between two existing handles is gone?  Answer - This was likely turned off by accident but you can turn it back on using the contextual toolbar. First, you need to highlight a handle on the object you want to add a point to, see below Then click on the contextual toolbar and branch out the settings, there you will see a line with a point in the middle. Turn this on and it will add the point back, see below   Now you will have the option to do
by Tekla Support US
  • Direct Modification
  • handle missing to add point
  • cannot add handle to slab
  • cannot add handle to contour plate
  • missing handle

Working remotely with Tekla Structures

This page gives you guidelines on the things to consider when setting up Tekla Structures for remote work. After general guidelines, we explain the four main scenarios for setting up working from outside the office network either temporarily or permanently. The guidelines below assume that you run Tekla Structures on a computer that is outside your office network. You can work remotely also by connecting to your office computer through your VPN solution or other remote desktop software, see the VPN and remote desktop scenarios below for more information. Tekla Structures, related licensing
by Tekla User Assistance
  • wfh

When two beams are created close to each other deleting one will delete connection from both

CASE:  When the user creates two (similar) Beams/Profiles closer to each other (as shown in below image 1) and after that, if we delete one profile the connection from another profile will be deleted automatically (as shown in below image 2).      SOLUTION: It is a feature in Tekla Structure to detect twins (similar) profiles applicable for all standard profiles available in the catalog. and the default range for detecting twin profiles for all standard profiles is set to 400mm. If the user needs a different value to prevent this from happening set the lower value in the user attribute
by Pradyumna Patidar
  • Twin profile
  • component
  • auto delete

Cold rolled overlap unable to create connection when use with Auto Connection for PEB

CASE:  When a cold-rolled overlap connection component (shown below) used with an auto connection to create a connection between rafter/column and purlin/girt then the flange brace connection will not create.SOLUTION: As the Cold rolled overlap connection creates a connection between web, flange, and purlin or girt and in case of PEB rafter/column web is a separate entity then flange so the component is unable to detect the web as connecting part for purlin/girt. To resolve this problem you can use the auto connection tolerance variable from advance option (XS_​AUTOCONNECTION_​TOLERANCE) and
by Pradyumna Patidar
  • cold rolled overlap
  • auto connection
  • flange brace connection
  • PEB Connections

Using Tekla Structures when working from home/remotely - without a VPN

Question: I have to work from home / remotely, but I need to continue to access Tekla Structures.  My company does not have a VPN, how do I do this? Answer: The best solution would be setting up a Virtual Private Network (VPN). VPN allows you to continue working as if you were in the office with access your company's license server. Contact your local IT support team to get help with this. If setting up a VPN is not possible, there is another option. The effective license has to be deactivated in the device in the office and then reactivated on the device you are using at home. See
by Trimble Solutions UK
  • activate
  • Deactivate
  • server
  • Remote
  • working from home
  • work from home
  • wfh

Centralized distribution of Tekla Structures 2020

Introduction Tekla Structures consists of the following installations: Tekla Structures software installation  Tekla Structures environment installation Environments include localized, country-specific codes and standards. Installing Tekla Structures software and environments one by one on each user’s computer is a time consuming task in large companies. Therefore, Tekla Structures is often installed in a centralized manner across company workstations. This article clarifies the basic principles of building a centralized installation for the Tekla Structures installation package
by Software Deployment
  • centralized distribution
  • silent install
  • administrative install
  • admin install
  • prerequisites
  • install
  • installer

Release Info Tekla Structures 2020

The Release Info Tekla Structures 2020 includes the following topics: General Tekla Structures 2020 video's Tekla Structures 2020 provides many new options, improvements and fixes. These are all explained in this Release Info. Besides, some videos are available in which these functionalities are explained. You can check the following videos (per segment): Tekla Structures 2020 What's new for Steel Tekla Structures 2020 What's new for Precast Tekla Structures 2020 What's new for Structural Engineers Tekla Structures 2020 What's new for Cast-in-place Renewed logos in Tekla Structures
by Construsoft NL
  • Release Info

Customizing upload to Trimble Connect

Question: In Tekla Structures 2020 we have the new feature Upload model to Trimble Connect. Tekla Structures model will be saved to a read-only .tekla file and added to existing Trimble Connect project. How can we define the output, like what properties and attributes are exported?  Answer: You can define which template and user-defined attributes are included in the export using the part.epr file. To customize the file, Copy \TeklaStructures\2020.0\Environments\common\system\UploadToConnect\part.epr file to model attributes folder.  Open part.epr file from the model attributes folder with
by Tekla Global Support
  • .tekla
  • Trimble Connect export
  • Upload model
  • part.epr

Tekla Structures crashes - System.ArgumentException

Case: Tekla Structures crashes with Exception Error: System.ArgumentException Solution: Please download and install the latest service pack for the Tekla Structures. To do this, go to Tekla Downloads. Click Download under Tekla Structures. Then, click the All downloads button. Next, you can choose the version of Tekla Structures you are using and select the newest service pack. You can download the service pack to your device by clicking on it. On this page, you can also download your local environment if it has not yet been installed. In the case the problem still persists after, please
by Trimble Solutions ME
  • Tekla Structures crashes. crash
  • exception
  • exception error
  • System.ArgumentException

Test Connection Error - Cannot connect. A non-recoverable error occurred during a database lookup

Test Connection Error - Cannot connect. A non-recoverable error occurred during a database lookup Case: Error when converting to multi-user model.  Solution:  This error may occur when you have given the wrong name of the server that hosts the multiuser service. To fix this, make sure that the multi-user service is running on the server. Give the server name when you are prompted to write it in the server dialog as a server address.  We recommend you to revise the steps in this article in order to take Tekla Multi-user Service into use.   
by Trimble Solutions ME
  • Test Connection Error
  • Cannot connect. A non-recoverable error occurred during a database lookup
  • Error when converting to multi-user model. 

Available (Steel) custom components in India Environment

All the below custom components are available in the "Steel detailer" as well as in "Engineering" Roles in India Environment You can download the built up related custom components from here.  Sl.No Custom Component Description 1 BS_C_B This component is used to create built up beam by using 2 profiles. Gap between 2 profiles can be maintained. 2 BS_C_C This component is used to create built up column by using 2 profiles. Gap between 2 profiles can be maintained. 3 BS_C_TP_BP_B This component is used to create built up beam by using 4 profiles (2 Profiles+2 cover plates
by Trimble Solutions India
  • custom component
  • Steel Custom component
  • Steel CC
  • connections
  • custom connection
  • cc
  • Builtup
  • Sag Rod
  • Side runner
  • nut
  • Fire proof

4K High-resolution monitors affect Tekla Structures dialog boxes

Many high-resolution monitors have a recommended scalage that is higher than 100%. When the Windows display scalage is set to 150% or 200%, for example, some dialog boxes in Tekla Structures can be unreadable, or they might not display some buttons. For example, when the scalage is set to 200%, the Floor Layout dialog box becomes unreadable.  The workaround is to set High DPI scaling override to System. This can be set through the Tekla Structures icon on the desktop. Right-click the icon, and select Properties > Compatibility > Change high DPI setting. Set the High DPI scaling
by Tekla Global Support
  • 4K
  • high resolution

How to remove the *** in the templates when the text is too long

Question: How do I remove the *** in the templates when the text is too long? Answer: In the search field of the Windows start menu, type "Edit the system environment variables". Click on the "Environment Variables..." button. At the top, click on "New..." In the field "Variable name" add "XS_IGNORE_CUT_VALUE_IN_TEMPLATE" and in the field "Variable value" add "TRUE" and click OK. Click on OK in the "Environment Variables" and "System Properties" windows. When Tekla Structures restarts the *** will no longer appear. Note: This becomes active for all projects and all versions of Tekla
by Trimble Solutions France
  • Champ valeur
  • tronqué
  • truncate

How to make a Tekla Structures model publicly available?

First, you need to upload your Tekla Structures model to Trimble Connect. Then you can create a public share link and even embedbuilding object that represents an object that is to be cast into a concrete structure and that is used to connect structures or as an aid when constructing a structureFor example, a cast-in socket is an embed that is placed in concrete structures to allow parts to be fastened together on site. In Tekla Structures, embeds are typically steel parts and they are added to cast units as sub-assemblies. the viewer to a web page for public viewing access.Create a public
by Tekla Global Support
  • Publish as Web Page
  • Publish to Tekla BIMsight
  • BIMsight
  • web viewer
  • webviewer
  • Trimble Connect