Test Connection Error - Cannot connect. A non-recoverable error occurred during a database lookup


Software version: Not version-specific

Last updated June 17, 2020 by Trimble Solutions ME tekla.support.me@trimble.com

Environment: 
Not environment-specific

Test Connection Error - Cannot connect. A non-recoverable error occurred during a database lookup

Test Connection Error - Cannot connect. A non-recoverable error occurred during a database lookup

Case:
Error when converting to multi-user model. 


Solution: 

This error may occur when you have given the wrong name of the server that hosts the multiuser service.

To fix this, make sure that the multi-user service is running on the server. Give the server name when you are prompted to write it in the server dialog as a server address. 

We recommend you to revise the steps in this article in order to take Tekla Multi-user Service into use. 

 

Tags: 
Test Connection Error
Cannot connect. A non-recoverable error occurred during a database lookup
Error when converting to multi-user model. 

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