Support articles

Tekla Structures 2019i Hardware Recommendations

Recommendations for Tekla Structures workstations Tekla Structures hardware recommendations are based on the set-ups that have been used in testing Tekla Structures and proven to be compatible with Tekla Structures. In addition to the set-ups presented in this document, there are many other suitable set-ups available. You can use this document as a guideline in choosing new hardware, but bear in mind that the equipment and labels presented in this document are not the only suitable hardware set-up.  The main criterion when choosing hardware is reliable performance. If you are considering a
by Tekla User Assistance
2
  • Tekla Structures 2019i Hardware Recommendations
  • hardware recommendations

Incorrect placement of Parts in the model after creating a Section View

Question: When detailing rails, after I cut an Elevation view using two points down the center of my stringer my stanchions are being placed along the face of the stringer in the new Elevation view, and not the center. Why?    Answer: First, you must check that the view was created correctly and that the Elevation view properties have been loaded and applied. If you are confident of this, check your Snap depth before adding the stanchions. This tool defines the depth of each position you pick. If your depth is set to 3D, anything that is added will snap to positions in the entire 3D space
Requires Tekla Maintenance
by Tekla Support US
0
  • Snap depth
  • wrong placement of parts in the model
  • wrong elevation view.

Cursor leaves a trail across the screen

Question: I recently upgraded my laptop and after installing Tekla structures 2018i the issue shown below has been occurring. In the image, you can see where my cursor has left a trail. Is this a memory issue or an installation issue? Answer: This issue was caused in newer versions of Tekla due to certain NVIDIA graphic card upgrades. A defect was placed and has been resolved in versions 2017 and newer. The first thing that needs to be done to fix is Update your service pack and your Environment. If you are using a version before 2017, or if updating SP is not an option: In the past, the
Requires Tekla Maintenance
by Tekla Support US
0
  • Cursor issue
  • cursor leaves a trail
  • cursor tracers along path
  • cursor path
  • TTSD-16505

Revision not showing up in the plot file name

Question: I am trying to put a revision at the end of my file name when printing by using %REVISION_MARK% in XS_​DRAWING_​PLOT_​FILE_​NAME, but in 2019 it does not show. Why? Answer: In 2019, include revision mark to file name has been added to the Options list as shown below. You must include the %REVISION_MARK% Advanced option in the Value and check the box when printing to get your result.
Requires Tekla Maintenance
by Tekla Support US
5
  • XS_​DRAWING_​PLOT_​FILE_​NAME
  • no revision
  • print revision

How to run a Multi-user server

In Tekla Structures, Multi-user mode allows several users to access one model at the same time. Because the service is network-based, it presents advantages and disadvantages that should be reviewed carefully before proceeding to work using this method. Alternatively, Model sharing allows for efficient cloud-based project collaboration where issues presented by network storage are eliminated. This article provides some guidelines for using either one.   The Tekla Structures Multi-user service runs on a TCP/IP network and must consist of a server computer running xs_server.exe, and a file
Requires Tekla Maintenance
by Tekla Support US
5
  • multi-user mode
  • multi-user server
  • Install Multi-user
  • Multi-User
  • Multi-user vs. Model sharing
  • Multiuser
  • multi user
  • Multiuserserver

Un-merged Assembly drawings merged marks

Question: In Assembly drawings, merged marks (ex. 2 clip angles at the end of a beam taking the B/S mark) will un-merge after drawing modifications. Can this be prevented? Answer:  This is a defect that surfaced in 2018i. It is now fixed as of 2018i SP4 so in order to troubleshoot the service pack must be updated.
Requires Tekla Maintenance
by Tekla Support US
0
  • TTSD-24495
  • merged marks
  • unmerged marks

Separate Grid Color for Shared models

Question: My model grids are white because I use a black background on my machine. However, when another modeler who uses a white background opens the model on his/her computer the grid is hard to see. What can I use to customize the grid color on my machine only? Answer:  Currently, this is not an option in 2019. Until 2018i, the Advanced option XS_GRID_COLOR would allow this but with its removal in 2019 you can no longer set the Grid color for individual computers in a shared model. This is recorded as Defect number TTSD-26475.
Requires Tekla Maintenance
by Tekla Support US
0
  • Separate Grid Color
  • XS_​GRID_​COLOR
  • TTSD-26475

Curved Grid Line

Question: I have a grid that is curved. Not a Radial grid. How do I create it? Answer: Currently, this feature is not supported. Mostly not in versions prior to 2019. In 2019, you can work around this using the new Radial grid tool, which adds the curves as entire curved gridlines (instead of sectioned lines). In this case you would: Measure the Arch radius and add a Radial grid at the right point (distance) Delete the excess lines using the "select individual grid line” selection tool You will then have to adjust the Angular dimensions accordingly.
Requires Tekla Maintenance
by Tekla Support US
0
  • curved grid line

Reference model not shown in drawing reference object list

Question: I am sure that my reference model is visible in my Model view but when I try to make it visible in a drawing, it does not show up on the Reference model list. Why? Answer: This is likely due to a defect in version 2016i. The issue has been corrected in 2018i but unfortunately, the fix created for this cannot be released for in-between versions without significant regression risk. If upgrading to 2018i and newer is not an option, use the following workarounds: Set the reference model to visible in the model’s side pane This should allow it to show up in the reference object list in
Requires Tekla Maintenance
by Tekla Support US
0
  • Reference model not shown
  • No Reference model in drawing
  • TTSD-9043

Service Pack Notification

Question: Does Tekla have a notification service to inform users when service packs and new versions are available? Answer: Tekla Structures release notifications will be found in the TS Start screen on the side panel in the Notifications section. Note that in previous years there was a popup window when Tekla was opened and a new release was out, but this was removed in 2018. As seen below, 2018i SP1 notification is running in this format.
Requires Tekla Maintenance
by Tekla Support US
0
  • Service pack notifications
  • New service pack
  • New release

Field (site) bolt information on BOMs

Question: How do I show Field bolts on my drawing’s Bill of Material template? Answer: To show field bolt information on BOMs you must activate the User defined attribute Show Field bolts from the Project properties as shown below.
Requires Tekla Maintenance
by Tekla Support US
0
  • Field bolts in BOM
  • site bolts in BOM

Include nuts and washers in BOM

Question: Why wouldn't my plate washer on an anchor bolt show up in a drawing’s Bill of Material? Answer: To include nuts and washers in a BOM you must use the TypeA-Drg_BOM_wNutsWashers.tpl, which comes with our installation of the software but it is not built into any of the out-of-house layouts so it will have to be added to a new layout. See the following link on how to create a drawing layout with the templates you need. The above template file is located here for 2019: TeklaStructures\2019.0\Environments\USA\<Environment>\General\Templates. For previous versions it is in :\
Requires Tekla Maintenance
by Tekla Support US
0
  • Nuts and Washers
  • Nuts and Washers in BOM
  • TypeA-Drg_BOM_wNutsWashers.tpl

Running Dimension start point on assembly drawings

Question:  When I produce an assembly drawing the running dimension for the parts and holes are starting from the end of the assembly instead of the end of the main part. How do I correct this?   Answer: This is an option in the drawing properties. Follow these steps to change the setting: 1. Open the Assembly Drawing properties by double clicking in the background of the drawing. 2. Click the Dimensioning buttom. 3. Click the Position dimensions tab. 4. Change the option for "Secondary part dimension direction" to Main part. 5. Click Modify.   After the drawing get updated you will
Requires Tekla Maintenance
by Tekla Support US
4
  • Running Dimension Drawing RD

How to check the status of borrowed licenses on client computer

Question:Is it possible to check the status of borrowed license(s) on a client computer? Is the information about borrowed licenses kept somewhere on borrowing machine? I would like to check if my borrowed license is ok.  Answer:Yes, it is possible. You should have Tekla License Borrow Tool installed. By default it is installed in C:/Tekla/License/Borrow directory. To check the status of borrowed license(s) please do following: Open Command Prompt. For that, press Windows logo key on your keyboard or click the Start button on your desktop. Type "Command Prompt" and choose to run it. Once
Requires Tekla Maintenance
by Tekla Global Support
0
  • License
  • borrow
  • Borrowing
  • borrowed

Troubleshooting multi-user connection problems

This is a check list for a multi-user problems where the connection from the client to multi-user server is not working or is continuously breaking. Check that all users are using same SP version Make sure that the server has static IP address Is the latest multiuser server installed Check that the computers on the same multi-user network have a unique ID number and identical Subnet masks Try using the server’s IPv4 address instead of the server name. For that, check which IPv4 address the server is using (e.g., lets’ assume it’s 10.0.0.11) and then use that address as the multiuser server
Requires Tekla Maintenance
by Tekla Global Support
5

Tekla supports Microsoft Windows 7 and Microsoft Windows Server 2008/2008 R2 until January 2020

Microsoft has announced that the support for Windows 7 and Windows Server 2008/2008 R2 is ending January 14, 2020. Because of this, we will not continue supporting these operating systems either. We recommend that all users on Windows 7 or Windows Server 2008 (including R2) upgrade their computers to a newer Windows operating system by the January of 2020. You can find the supported operating systems in the related Hardware Recommendations articles in Tekla User Assistance: Tekla Structures 2019 Hardware recommendationsTekla Structures 2018i Hardware recommendationsTekla Structures 2018
Requires Tekla Maintenance
by Tekla Global Support
5

Greek Characters as text in Tekla Structures

Question: Is there a way to get greek symbols such as Omega to show in text.  I have done this: When I modify the text it gives me this: Answer: This is currently a bug relating to defect TTSA-15258 There are two possible workarounds that I am aware of. 1.       Change the system locale to one that supports Greek characters (e.g. Greek(Greece)) Steps 1a-c in the following TUA article show how to change the system locale https://teklastructures.support.tekla.com/en/support-articles/how-get-cy... 2.       Use symbols for the Greek characters. See this TUA article: https://teklastructures.
Requires Tekla Maintenance
by Tekla Support US
0
  • greek symbols

System Threading Task Error

When closing Tekla Structures Version 21, I get the following error.  Answer: This message is common when closing TS version 21.0 & 21.1 after the latest windows update for Windows 7 & 10. The message seems till this point harmless and unfortunately, we do not have a fix (yet).
Requires Tekla Maintenance
by Tekla Support US
0

Creating conical or a cylindrical bent plate and drawings

Question: How can I model a conical bend section and then unfold it in the drawing? Answer: You can easily model sections of pipes or cones using the Create stand-alone bent plateplate that is created by picking points and whose shape is conical or cylindrical command. Let's break it down into two exercises, first we will create a bent plate(1) part that is created from contour plates, or beams whose profile is a plate(1) Bent plates can include conical or cylindrical sections.(1) Curved beams, spiral beams, or deformed parts cannot be used for creating a bent plate.(2) component object that
Requires Tekla Maintenance
by Trimble Solutions UK
0
  • cylindrical
  • conical
  • curves
  • stand-alone bent plate
  • Unfold
  • create drawings

Construction polyline

Question: Is it possible to create a construction polyline in the model? Answer: A new construction object is available starting with version 2019 - Polycurve. This feature is not available on previous versions of Tekla. As indicated in the help article above, it consists of a combination of 3D construction lines and arcs labeled as polycurves. These pass through the points that you pick and can have straight and/or curved segments. To add, go to the Construction object> Polycurve command from the Edit tab. You can use the contextual toolbar to switch between creating straight and curved
Requires Tekla Maintenance
by Tekla Support US
0
  • POLYLINE
  • POLY LINE
  • CONSTRUCTION POLYLINE
  • POLYCURVE
  • POLY CURVE
  • CONSTRUCTION POLYCURVE
  • construction objects

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