To troubleshoot Tekla Model Sharingcloud service for collaboration and for storing and sharing a model
Tekla Model Sharing is one of the Tekla Online services.
issues, the following log files are needed:
When you deliver your model to your local support for investigation, ensure that you include the relevant log files, shown in the image above.
Note the following:
If you join a model that is not open: The
\TeklaStructuresModels\TeklaStructures_<username>.log file contains information on the possible issues in joining the model.
All files in this folder, such as
If you join an open model: The
modelsharing.log file of the model contains information on all Tekla Structures sharing actions.
The AppData folder is hidden by default. To access it, you can paste %localappdata% to search in the Windows start menu.
The folder should also contain the
sharingfacade.log file with the needed information at the end of the file.
Data sharing (
cat/dog) logs contain information on the possible service communication issues found by Tekla Structures.