Tekla Model Sharing log files


Software version: 2018i - 2021

Last updated February 5, 2021 by Jari Sundqvist jari.sundqvist@tekla.com

Environment: 
Not environment-specific

Tekla Model Sharing log files

To troubleshoot Tekla Model Sharingcloud service for collaboration and for storing and sharing a model

Tekla Model Sharing is one of the Tekla Online services.

issues, the following log files are needed:

When you deliver your model to your local support for investigation, ensure that you include the relevant log files, shown in the image above.

Note the following:

\TeklaStructuresModels\
TeklaStructures_<user>.log
If you join a model that is not open: The \TeklaStructuresModels\TeklaStructures_<username>.log file contains information on the possible issues in joining the model.

\TeklaStructuresModels\<model name>\logs\
All files in this folder, such as modelsharing.log
If you join an open model: The modelsharing.log file of the model contains information on all Tekla Structures sharing actions.

\Users\<user>\AppData\Local\
\Tekla DataSharing\ClientLog_cat.txt      or
\Tekla DataSharing\ClientLog_dog.txt
The AppData folder is hidden by default. To access it, you can paste %localappdata% to search in the Windows start menu.
The folder should also contain the sharingfacade.log file with the needed information at the end of the file.
Data sharing (cat/dog) logs contain information on the possible service communication issues found by Tekla Structures.

See also

Contact Tekla support to solve Model Sharing issues
Troubleshooting Tekla Model Sharing

Tags: 
Tekla Model Sharing
clientlog
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