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Support tool removed from user interface

Last updated March 2, 2018 by Tekla Global Support tekla.globalservicesupport@trimble.com

Environment: 
Not environment-specific

Support tool removed from user interface

Because of several problems support tool has not worked reliably enough and some customer cases might have been ignored. We have removed support tool command from 2017, 2016i SP4 and 2016 SP7 versions user interface by default. Some known problems are:
  • too big zip file size causes the