Replacing Licenses for Tekla Structures

Tekla Structures
Not version-specific
Tekla Structures
replace license
replace entitlement
replacing licenses
replacing entitlement
serveractutil
getmac
formatted computer
format machine
Environment
Not environment-specific

Before replacement licenses can be issued, support needs to have a screenshot showing the MAC address of the license server and all of the activated licenses on the server. Please follow the steps below to generate the required screenshot.

You should only need to perform these steps this when requested to do so by the technician you are working with at your local support. If you are not sure if these steps are appropriate, please Contact Tekla Structures support.

Note: Tekla Structures License Server must be installed before you can run the below functions. The latest version to install can be found on Tekla Downloads.

Image
GIF showing how to create the screenshot required to send to support.
  1. Open a Command Prompt instance in the Tekla License Server install directory. This can be accomplished by:
    1. Browsing to the Tekla License Server install directory typing in cmd in the path bar and pressing enter.
    2. From an existing Command Prompt instance, change the directory to the Tekla License Server install directory with the cd command followed by a space and the path to the Tekla License Server install directory. For example:
      cd C:\Tekla\License\Server
  2. While in the Tekla License Server install directory, run
    getmac
  3. While still in the Tekla License Server install directory, run
    serveractutil –view
  4. Take a screenshot of the Command Prompt window showing the output of both the MAC address (getmac command) and activated licenses (serveractutil –view command).
  5. Send the screenshot back to Tekla Support.
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