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Trimble Identity for Tekla Online services

Last updated June 22, 2018 by Tekla Online Helpdesk tekla.online.helpdesk@trimble.com

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Trimble Identity for Tekla Online services

Tekla Online servicesservices provided for the users of Tekla Structures through different online channels

Tekla online services include Tekla Campus, Tekla User Assistance, and Tekla Warehouse, for example.

use Trimble Identityuser account to Tekla online services and other Trimble services

For a Tekla Structures user, Trimble Identity is a single sign-on account which enables the user’s online identity management. The organization that the user’s Trimble Identity belongs to, determines the user’s access rights. Trimble Identity is needed, for example, for Tekla Campus and Tekla Warehouse, and to log in to Tekla User Assistance.

for identification. In addition to Tekla services, you can use your Trimble Identity with several other Trimble services, such as Trimble Connect(1) application for information sharing and collaboration for construction projects that is based on the Trimble Connect platform

(1) Reference models are used in Trimble Connect application instead of using import and export.

(1) Trimble Connect application includes web, desktop and mobile clients, and the Sync tool, for example.

(2) Trimble’s platform for microservices in the cloud

(2) Trimble Connect platform's microservices include services for uploading, storing, processing, and managing or consuming data. These services are meant to provide common solutions required by multiple applications.

and SketchUp 3D Warehouse.

Trimble Identity provides single-sign-on access for Tekla Online services. You can sign in one service and then browse to another online service without a need to log in again. Find the services landing page here: http://www.tekla.com/services

Use Trimble Identity also when signing in to Tekla Structures, Tekla Model Sharingcloud service for collaboration and for storing and sharing a model

Tekla Model Sharing is one of the Tekla online services.

and Tekla Field3D.

How do I create a Trimble Identity?

To create a Trimble Identity, go to Tekla Online services and click Log in. From the Trimble Identity login page, click on Create new Trimble ID. Enter your information. You will get an email asking you to set your password. Click the link in the email to finish creating your Trimble Identity.

I have created a Trimble Identity but cannot log in. Why?

It is likely that your Trimble Identity is not verified. When you create a Trimble Identity, you receive an email to set the password of the Trimble Identity to the e-mail address you registered. Click the link in the email to set the password. After that, you can use your Trimble Identity.

I have forgotten my Trimble Identity password

On the Trimble Identity sign in page, select Forgot password?

Fill in your email address, and click the Reset password button.

Check your email inbox for email from Trimble Identity service. In the email message, click the Reset password button to set a new password for your Trimble Identity.

You can access Trimble Identity sign in page from all Tekla Online services by selecting the Login button on the upper right corner, or in Tekla Structures, select Forgot your password? from the sign in window.


I tried to reset my password but Trimble Identity does not recognize my email address and asks me to enter a valid email address.

Error says: "Sorry, we didn't recognise this user. Please enter a valid Email address." If the spelling of the email address is correct, this means that you don’t currently have a Trimble Identity with it. Click the Create new Trimble ID link on the sign in page, and proceed to create the Trimble Identity.

I reset my Trimble Identity password and now I cannot login with it. What is wrong?

Check you password. If it contains alphabets outside the range of aA-zZ, you cannot use it to login. Reset your password by selecting link Forgot password? and use allowed characters. Try logging in again.

I do not receive any emails from Trimble Identity, neither do my colleagues. What is wrong?

If the emails are not in your spam folder it is likely your company’s email firewall is stopping emails from arriving. Please contact your IT department and ask them to allow emails from *@trimble.com and *@trimblepaas.com and *@mail.trimblepaas.com. Also ask them to whitelist following IP addresses which are used when sending mails from Trimble Identity:, and

I used to have a Tekla Account with my email address, but it is not in Trimble Identity. What happened?

It is likely your Tekla Account was not verified. Unverified accounts were not migrated to Trimble Identity. Please click Create new Trimble ID in the Trimble Identity sign in page, and create a Trimble Identity with your email address.

Once you sign in to Tekla Online services with your new Trimble Identity, it will be automatically connected to the Tekla Account you had with the same email address.

I get error "Sorry, we did not recognise this user. Please enter a valid Email address" when I try to reset my password with Forgot password functionality. What does it mean?

It means that there is no Trimble Identity with the email address you used. Check the spelling of the email address, and if it is correct, proceed to main sign in page and select Create new Trimble ID to create the Identity with your email address.

I had a Trimble Identity but with a different email address than in my Tekla Account. Which account should I use now?

A new Trimble Identity got created for you in the transition. The new Trimble Identity and your old Trimble Identity could not be merged because of the different email addresses.

You can use your old Trimble Identity to sign in to Tekla Online services, but in that case you are considered as brand new user. As a new user, you do not have organization memberships or licenses you may have had earlier.

I have created a Trimble Identity for Trimble Connect earlier. It works fine with Trimble Connect, but not with Tekla Online services. What can I do?

It is likely your Trimble Identity was created through Google federation in the Trimble Connect sign in page. These social login Trimble Identities are not supported in Tekla Online services yet.

You need to reset your Trimble Identity password with the Forgot password? functionality. After that, you can use your Trimble Identity to connect to both Tekla Online services and Trimble Connect.

I tried to enter a new password but Trimble Identity does not accept it. Why?

The password requirements are visible on the Set your password page. For security reasons, the password must at least contain:

  • 8 Characters
  • A digit [ 0-9 ]
  • A combination of lower & uppercase letters [ aA-zZ ] (note! Scandinavian letters are not allowed)
  • A special character [ !@#$%&*^_-+ ]

I used both uppercase letter and lowercase letters in my email address when I created my Trimble Identity. Does it make any difference?

No it does not make any difference. You can enter your email address, for example, like MyEmailAddress@mydomain.com, myemailaddress@MYDOMAIN.com or MYEMAILADDRESS@mydomain.com when registering, when resetting your password or when logging in. The services will always translate the email address to lowercase letters.

I used to have access to Tekla Online services but suddenly the service says I don't have needed access rights.

Clear the cookies and the cache from your browser. This forces the service to check your access rights again from the server.


I received an email asking me to join an organization. What is this?

This means that your company’s Tekla administrator has added you to your company’s Organization in Tekla Online services. Usually this is the company you work for. Click the link to join the organization. If your organization has a maintenance contract with Trimble, you get access to all Tekla online content.

I received an email asking me to join a group. What is this?

This means that an administrator has added you to a user group. By belonging to a user group, you get access to features and services. Click the link to join the group.

I received an email asking me join as external user to organization. What is this?

This means that the administrator of the company has added you as an external user in order to be able to share licenses and accesses to you. Click the link to join the organization as an external user.

I deleted the email asking me to join an organization. What do I do now?

Click the symbol  at the upper right corner of any Tekla Online service. Then click My profile to view your information. You can see the request in the profile under Invitations.

Can I belong to more than one organization?

No, you can only belong to one organization at a time. This is the organization whose name is displayed as Company on your profile.

Profile information

How do I change my profile information?

Click the symbol  at the upper right corner of any Tekla Online service. Then click My profile to view and edit your information.

Can I change my email address?

You can change your email address. However, we recommend that you use your company email address.

What does the Preferred language option do?

Preferred language option is used to set the language of Tekla Online services where this functionality is available. If you do not set a language, or select one that is not supported in a particular service, English is used.

Tekla account administration

Who administers the user accounts?

Your company’s Tekla administrator administers your organization's user accounts and accesses in Tekla Online services.

I am an administrator. How do I access the Tekla Online Admin Tool?

On your profile page, click the Access Admin Tool button. Contact your local Tekla support if you need assistance.

I am an administrator. How do I invite users to my organization?

In the Tekla Online Admin tooltool that is used in an organization to manage users' access rights to Tekla online services

Each user must have a Trimble Identity. The users can be the organization’s internal or external members.

, you can use the Invite employees button to open a dialog where you specify the email addresses of the employees you would like to invite to your organization

For more information on Tekla account administrator's responsibilities, see Managing Tekla accounts.

Tekla Model Sharing uses Trimble Identity

How do I use Trimble Identity in Tekla Model Sharing?

You can login from Tekla Structures and other Tekla online services as before, but now using your Trimble Identity username and password.

  1. If you didn’t have a Trimble Identity with the matching e-mail address, it was created for you and you need to enter new password when you login.
  2. If you had a matching Trimble Identity, just start using it by logging in.

For more information, see Additional information for Tekla Model Sharing users

What happened during the transition to Trimble Identity?

What happened to Tekla Online services?

Nothing happened. Only the sign in changed.

What happened to my Tekla Account?

Nothing happened to your Tekla Account. The basic Tekla Account details were transferred to the Trimble Identity service and a new Trimble Identity was created.

You received an email explaining that your Tekla Account is now Trimble Identity. The email contained a link to page for setting the password of the new identity. After setting the password, you can sign in to Tekla Online services with your Trimble Identity.

What happened if I had a Trimble Identity with the same email as in my Tekla Account before the transition?

During the transition, your old Trimble Identity was updated with the information transferred from the Tekla Account service. The accounts were merged if the email address was the same.

What happened if I had a Trimble Identity with another email as in my Tekla Account before the transition?

A new Trimble Identity with the email address used in your Tekla Account was created.

If you use your new Trimble Identity to sign in to Tekla Online services, you will get the same access rights as before the transition.

What happened if my Tekla Account was not verified or if it contained invalid data?

Nothing happened. Unverified Tekla Accounts and Tekla Accounts with invalid data were not transferred to the Trimble Identity service.

When you sign in to Tekla Online services next time, you are asked to create a new Trimble Identity. After the verification, you are redirected to your Tekla profile page where you fill in mandatory profile data, and accept the Terms and conditions and the Privacy policy of Tekla Online services.

What happened in Tekla Model Sharing during the transition?

Nothing happened. The Tekla Account service was not available during the transition, therefore users couldn’t login to Tekla Model Sharing service. Only offline usage was possible.

Who do I contact if I am having problems?

If this page fails to answer your query please contact your local Tekla support team.

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by John Swallow

Apparently there are some different requirements for passwords and whether upper of lowercase text is used. Would it be possible to get some guidelines on this?
As an example some user may give their email address as MyEmailAddress@mdomain.com, myemailaddress@MYDOMAIN.com, MYEMAILADDRESS@mydomain.com...
There passwords may be all sorts of mixes of uppercase and lowercase letter characters and numbers.
Will the new identity system accept all current ways of specifying email addresses and all passwords regardless of what they contain?

by Rune Backman

Hi John and thank you for the feedback!
The email addresses will always be translated to lowercase letters regardless of how you write the email address when registering or logging in.
The password requirements are visible on the Set your password page and they are for security reasons very strict.
I have updated the Troubleshooting section on this page with answers to your questions.

by Anders Jonasson

This might be a candidate for FAQ?
New job but want to keep your profile?
1) Login to your Trimble ID (with old emailaddress)
2) Go to "My Profile" and click "Change Email"
3) Write your new emailaddress and save
4) Confirm when you receive confirmation email to the new address
5) Make your new organizations Tekla Online Administrator invite you to your new organization ( https://admin.account.tekla.com ). (This can also be done by local service team.)
6) Answer the invitation email
7) Done!