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Trimble Identity for Tekla Online services

Last updated September 24, 2018 by Tekla Online Helpdesk tekla.online.helpdesk@trimble.com

Software version: 
Not version-specific

Trimble Identity for Tekla Online services

Tekla Online services use Trimble Identity for identification. In addition to Tekla services, you can use your Trimble Identity with several other Trimble services, such as Trimble Connect and SketchUp 3D Warehouse.

Trimble Identity provides single-sign-on access for Tekla Online services. You can sign in one service and then browse to another online service without a need to log in again. Find the services landing page here: http://www.tekla.com/services

Use Trimble Identity also when signing in to Tekla Structures, Tekla Model Sharing and Tekla Field3D.

How do I create a Trimble Identity?

To create a Trimble Identity, go to Tekla Online services and click Log in. From the Trimble Identity login page, click on Create new Trimble ID. Enter your information. You will get an email asking you to set your password. Click the link in the email to finish creating your Trimble Identity.

I have created a Trimble Identity but cannot log in. Why?

It is likely that your Trimble Identity is not verified. When you create a Trimble Identity, you receive an email to set the password of the Trimble Identity to the e-mail address you registered. Click the link in the email to set the password. After that, you can use your Trimble Identity.

I have forgotten my Trimble Identity password

On the Trimble Identity sign in page, select Forgot password?

Fill in your email address, and click the Reset password button.

Check your email inbox for email from Trimble Identity service. In the email message, click the Reset password button to set a new password for your Trimble Identity.

You can access Trimble Identity sign in page from all Tekla Online services by selecting the Login button on the upper right corner, or in Tekla Structures, select Forgot your password? from the sign in window.

Troubleshooting

I tried to reset my password but Trimble Identity does not recognize my email address and asks me to enter a valid email address.

Error says: "Sorry, we didn't recognise this user. Please enter a valid Email address." If the spelling of the email address is correct, this means that you don’t currently have a Trimble Identity with it. Click the Create new Trimble ID link on the sign in page, and proceed to create the Trimble Identity.

I reset my Trimble Identity password and now I cannot login with it. What is wrong?

Check you password. If it contains alphabets outside the range of aA-zZ, you cannot use it to login. Reset your password by selecting link Forgot password? and use allowed characters. Try logging in again.

I do not receive any emails from Trimble Identity, neither do my colleagues. What is wrong?

If the emails are not in your spam folder it is likely your company’s email firewall is stopping emails from arriving. Please contact your IT department and ask them to allow emails from *@trimble.com and *@trimblepaas.com and *@mail.trimblepaas.com. Also ask them to whitelist following IP addresses which are used when sending mails from Trimble Identity: 184.173.153.253, 184.173.153.218 and 54.191.127.27.

I tried to enter a new password but Trimble Identity does not accept it. Why?

The password requirements are visible on the Set your password page. For security reasons, the password must at least contain:

  • 8 Characters
  • A digit [ 0-9 ]
  • A combination of lower & uppercase letters [ aA-zZ ] (note! Scandinavian letters are not allowed)
  • A special character [ !@#$%&*^_-+ ]

I used both uppercase letter and lowercase letters in my email address when I created my Trimble Identity. Does it make any difference?

No it does not make any difference. You can enter your email address, for example, like MyEmailAddress@mydomain.com, myemailaddress@MYDOMAIN.com or MYEMAILADDRESS@mydomain.com when registering, when resetting your password or when logging in. The services will always translate the email address to lowercase letters.

I used to have access to Tekla Online services but suddenly the service says I don't have needed access rights.

Clear the cookies and the cache from your browser. This forces the service to check your access rights again from the server.

Invitations

I received an email asking me to join an organization. What is this?

This means that your company’s Tekla administrator has added you to your company’s Organization in Tekla Online services. Usually this is the company you work for. Click the link to join the organization. If your organization has a maintenance contract with Trimble, you get access to all Tekla online content.

I received an email asking me to join a group. What is this?

This means that an administrator has added you to a user group. By belonging to a user group, you get access to features and services. Click the link to join the group.

I received an email asking me join as external user to organization. What is this?

This means that the administrator of the company has added you as an external user in order to be able to share licenses and accesses to you. Click the link to join the organization as an external user.

I deleted the email asking me to join an organization. What do I do now?

Click the symbol  at the upper right corner of any Tekla Online service. Then click My profile to view your information. You can see the request in the profile under Invitations.

Can I be an employee in more than one organization?

No, you can only be an employee in one organization at a time. This is the organization whose name is displayed as Company on your profile. In addition to this you can belong to multiple other organization as an external user.

Profile information

How do I change my profile information?

Click the symbol  at the upper right corner of any Tekla Online service. Then click My profile to view and edit your information.

Can I change my email address?

You can change your email address. However, we recommend that you use your company email address.

What does the Preferred language option do?

Preferred language option is used to set the language of Tekla Online services where this functionality is available. If you do not set a language, or select one that is not supported in a particular service, English is used.

Tekla account administration

Who administers the user accounts?

Your company’s Tekla administrator administers your organization's user accounts and accesses in Tekla Online services.

I am an administrator. How do I access the Tekla Online Admin Tool?

On your profile page, click the Access Admin Tool button. Contact your local Tekla support if you need assistance.

I am an administrator. How do I invite users to my organization?

In the Tekla Online Admin tool, you can use the Invite employees button to open a dialog where you specify the email addresses of the employees you would like to invite to your organization

For more information on Tekla account administrator's responsibilities, see Managing Tekla accounts.

Who do I contact if I am having problems?

If this page fails to answer your query please contact your local Tekla support team.

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Comments

by John Swallow

Apparently there are some different requirements for passwords and whether upper of lowercase text is used. Would it be possible to get some guidelines on this?
As an example some user may give their email address as MyEmailAddress@mdomain.com, myemailaddress@MYDOMAIN.com, MYEMAILADDRESS@mydomain.com...
There passwords may be all sorts of mixes of uppercase and lowercase letter characters and numbers.
Will the new identity system accept all current ways of specifying email addresses and all passwords regardless of what they contain?

by Rune Backman

Hi John and thank you for the feedback!
The email addresses will always be translated to lowercase letters regardless of how you write the email address when registering or logging in.
The password requirements are visible on the Set your password page and they are for security reasons very strict.
I have updated the Troubleshooting section on this page with answers to your questions.

by Anders Jonasson

This might be a candidate for FAQ?
New job but want to keep your profile?
1) Login to your Trimble ID (with old emailaddress)
2) Go to "My Profile" and click "Change Email"
3) Write your new emailaddress and save
4) Confirm when you receive confirmation email to the new address
5) Make your new organizations Tekla Online Administrator invite you to your new organization ( https://admin.account.tekla.com ). (This can also be done by local service team.)
6) Answer the invitation email
7) Done!