I tried to reset my password but Trimble Identity does not recognize my email address and asks me to enter a valid email address.
Error says: "Sorry, we didn't recognise this user. Please enter a valid Email address." If the spelling of the email address is correct, this means that you don’t currently have a Trimble Identity with it. Click the Create new Trimble ID link on the sign in page, and proceed to create the Trimble Identity.
I reset my Trimble Identity password and now I cannot login with it. What is wrong?
Check you password. If it contains alphabets outside the range of aA-zZ, you cannot use it to login. Reset your password by selecting link Forgot password? and use allowed characters. Try logging in again.
If the emails are not in your spam folder it is likely your company’s email firewall is stopping emails from arriving. Please contact your IT department and ask them to allow emails from *@trimble.com and *@trimblepaas.com and *@mail.trimblepaas.com. Also ask them to whitelist following IP addresses which are used when sending mails from Trimble Identity: 18.104.22.168, 22.214.171.124 and 126.96.36.199.
The password requirements are visible on the Set your password page. For security reasons, the password must at least contain:
- 8 Characters
- A digit [ 0-9 ]
- A combination of lower & uppercase letters [ aA-zZ ] (note! Scandinavian letters are not allowed)
- A special character [ !@#$%&*^_-+ ]
I used both uppercase letter and lowercase letters in my email address when I created my Trimble Identity. Does it make any difference?
No it does not make any difference. You can enter your email address, for example, like MyEmailAddress@mydomain.com, myemailaddress@MYDOMAIN.com or MYEMAILADDRESS@mydomain.com when registering, when resetting your password or when logging in. The services will always translate the email address to lowercase letters.
I used to have access to Tekla Online services but suddenly the service says I don't have needed access rights.
Clear the cookies and the cache from your browser. This forces the service to check your access rights again from the server.
I received an email asking me to join an organization. What is this?
This means that your company’s account administrator has added you to your company’s organization in Tekla Online services. Usually this is the company you work for. Click the link to join the organization. If your organization has a maintenance contract with Trimble, you get access to additional content.
I received an email asking me to join a group. What is this?
This means that an administrator has added you to a user group. By belonging to a user group, you get access to features and services. Click the link to join the group.
I received an email asking me join as external user to organization. What is this?
This means that the administrator of the company has added you as an external user in order to be able to share licenses and accesses to you. Click the link to join the organization as an external user.
I deleted the email asking me to join an organization. What do I do now?
Click the symbol at the upper right corner of any Tekla Online service. Then click My profile to view your information. You can see the request in the profile under Invitations.
Can I be an employee in more than one organization?
No, you can only be an employee in one organization at a time. This is the organization whose name is displayed as Company on your profile. In addition to this you can belong to multiple other organization as an external user.
Tekla Online profile information
How do I change my profile information?
Click the symbol at the upper right corner of any Tekla Online service. Then click My profile to view and edit your information.
Can I change the email address in my Tekla Online profile?
Yes, you can change your email address, for example, when you start working for a new company.
We recommend that you use a company email address, not a personal email address.
To change your email address:
- Sign in to your Tekla Online profile using your old email address.
- Click the Change email button.
- Enter your new email address and click Save. A confirmation email is delivered to your new email address.
- Sign out from your Tekla Online profile.
- In the confirmation email, click the link and sign in to your Tekla Online profile using your new email address.
If you have not yet joined your Tekla Online organization, you can ask the Tekla Online administrator in your company to send you an invitation to your new email address.
When you have accepted the invitation, you can start using the online licenses purchased by your company.
What does the Preferred language option do?
Preferred language option is used to pre-set the language of Tekla Online services where this functionality is available. If you do not set a language, or select one that is not supported in a particular service, English is used.
Who administers the user accounts?
Your company’s Tekla administrator administers your organization's user accounts and accesses in Tekla Online services.
I am an administrator. How do I access the Tekla Online Admin Tool?
On your profile page, switch to the My Organization tab and click the Access Admin Tool button. Contact your local Tekla support if you need assistance.
I am an administrator. How do I invite users to my organization?
In the Tekla Online Admin tool, you can use the Invite employees button to open a dialog where you specify the email addresses of the employees you would like to invite to your organization
For more information on the account administrator's responsibilities, see Manage Trimble Identities and Tekla Online licenses.
Who do I contact if I am having problems?
If this page fails to answer your query please contact your local Tekla support team.