I tried to reset my password but Trimble Identity does not recognize my email address and asks me to enter a valid email address.
Error says: "Sorry, we didn't recognise this user. Please enter a valid Email address." If the spelling of the email address is correct, this means that you don’t currently have a Trimble Identity with it. Click the Create new Trimble ID link on the sign in page, and proceed to create the Trimble Identity.
I reset my Trimble Identity password and now I cannot login with it. What is wrong?
Check you password. If it contains alphabets outside the range of aA-zZ, you cannot use it to login. Reset your password by selecting link Forgot password? and use allowed characters. Try logging in again.
If the emails are not in your spam folder it is likely your company’s email firewall is stopping emails from arriving. Please contact your IT department and ask them to allow emails from *@trimble.com and *@trimblepaas.com and *@mail.trimblepaas.com. Also ask them to whitelist following IP addresses which are used when sending mails from Trimble Identity: 220.127.116.11, 18.104.22.168 and 22.214.171.124.
The password requirements are visible on the Set your password page. For security reasons, the password must at least contain:
- 8 Characters
- A digit [ 0-9 ]
- A combination of lower & uppercase letters [ aA-zZ ] (note! Scandinavian letters are not allowed)
- A special character [ !@#$%&*^_-+ ]
I used both uppercase letter and lowercase letters in my email address when I created my Trimble Identity. Does it make any difference?
No it does not make any difference. You can enter your email address, for example, like MyEmailAddress@mydomain.com, myemailaddress@MYDOMAIN.com or MYEMAILADDRESS@mydomain.com when registering, when resetting your password or when logging in. The services will always translate the email address to lowercase letters.
I used to have access to Tekla Online services but suddenly the service says I don't have needed access rights.
Clear the cookies and the cache from your browser. This forces the service to check your access rights again from the server.
I received an email asking me to join an organization. What is this?
This means that your company’s Tekla administrator has added you to your company’s Organization in Tekla Online services. Usually this is the company you work for. Click the link to join the organization. If your organization has a maintenance contract with Trimble, you get access to all Tekla online content.
I received an email asking me to join a group. What is this?
This means that an administrator has added you to a user group. By belonging to a user group, you get access to features and services. Click the link to join the group.
I received an email asking me join as external user to organization. What is this?
This means that the administrator of the company has added you as an external user in order to be able to share licenses and accesses to you. Click the link to join the organization as an external user.
I deleted the email asking me to join an organization. What do I do now?
Click the symbol at the upper right corner of any Tekla Online service. Then click My profile to view your information. You can see the request in the profile under Invitations.
Can I be an employee in more than one organization?
No, you can only be an employee in one organization at a time. This is the organization whose name is displayed as Company on your profile. In addition to this you can belong to multiple other organization as an external user.
How do I change my profile information?
Click the symbol at the upper right corner of any Tekla Online service. Then click My profile to view and edit your information.
Can I change my email address?
You can change your email address. However, we recommend that you use your company email address.
What does the Preferred language option do?
Preferred language option is used to set the language of Tekla Online services where this functionality is available. If you do not set a language, or select one that is not supported in a particular service, English is used.
Who administers the user accounts?
Your company’s Tekla administrator administers your organization's user accounts and accesses in Tekla Online services.
I am an administrator. How do I access the Tekla Online Admin Tool?
On your profile page, click the Access Admin Tool button. Contact your local Tekla support if you need assistance.
I am an administrator. How do I invite users to my organization?
In the Tekla Online Admin tool, you can use the Invite employees button to open a dialog where you specify the email addresses of the employees you would like to invite to your organization
For more information on Tekla account administrator's responsibilities, see Managing Tekla accounts.
Who do I contact if I am having problems?
If this page fails to answer your query please contact your local Tekla support team.