Manage renewals in Tekla Online

Last updated April 27, 2021 by Tekla User Assistance

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Manage renewals in Tekla Online

Manage renewals in Tekla Online

Your Trimble reseller may invite you to manage your contract renewal proposals online before the end of the current contract period. This simplifies the paperwork and allows you and other users to track the contracts in one place.

Only people who have the contract manager rights in your organization are allowed to respond to contract renewal proposals. Everyone in your organization who is assigned as a Tekla Online administratorTekla Online user who has the rights to use the Tekla Online Admin tool

The Tekla Online administrator manages the access of the organization’s users to Tekla Online services and licenses. An organization can have more than one Tekla Online administrator.

can view the renewals-related information.

After the renewals are processed, you will receive a separate bill for the next period.

Note: Contracts are renewed unless you cancel them. If you do not respond to a renewal proposal, you will be billed for the next contract period.

If you are invited to renew your contracts online:

  1. If you do not have a previous Trimble Identityuser account to sign in to both Trimble and Tekla products and online services

    For a Tekla Structures user, Trimble Identity is a single sign-on account which enables the user’s online identity management. Trimble Identity is needed, for example, for Tekla Warehouse, Tekla User Assistance, and Tekla Campus.

    , find the invitation to activate your Trimble Identity in your email and follow the link to set up your account.
    If you have trouble setting up your account, see our FAQ on Trimble Identity.
  2. Go to the Contracts tab in the Tekla Online Admin Tool. Items that require a response are listed in the table with status awaiting response.
  3. Check the renewal details in the table and in the attached PDF document.
  4. Click the Respond button next to the status. A pop-up dialog opens.
  5. Choose which action you want to take:
    • Click Accept to confirm that your organization will renew the contract. A bill will be sent to you after the renewals are processed.
    • Click Contact me if you would like your reseller to contact you to discuss the details of the renewal or to end the contract.
  6. If there are other renewal proposals awaiting response, process each of them separately in the same way.
After making your choice, the status of the renewal proposal is updated in the table. You can change your response from Contact me to Accept with the Change response button next to the status as long as the deadline for providing your response has not been reached yet.

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