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FAQ articles

  • An internal error occurred. FlexNet internal error.

    Added July 22, 2014 | Last updated July 22, 2014
    Licensing and Installing
  • Can drawing snapshots be opened with an external viewer?

    Added June 05, 2014 | Last updated June 05, 2014
    Drawings
  • Can I change the background color of the model view in version 2016 to that of version 21.1?

    Added October 21, 2016 | Last updated September 04, 2018
    Advanced options
  • Can I make changes to the hardware or operating system on the computer running the license service?

    Added January 08, 2014 | Last updated July 30, 2014
    Licensing and Installing
  • Can the license server administrator change the maximum borrow duration?

    Added January 08, 2014 | Last updated July 30, 2014
    Licensing and Installing
  • Can the license server administrator prevent someone from borrowing a license?

    Added January 08, 2014 | Last updated January 31, 2017
    Licensing and Installing
  • Can the license server administrator return the borrowed license to the license server?

    Added January 08, 2014 | Last updated July 30, 2014
    Licensing and Installing
  • Can the license server administrator see who has borrowed a license?

    Added January 08, 2014 | Last updated March 13, 2014
    Licensing and Installing
  • Cannot find Mini Toolbar though it is turned on

    Added October 01, 2014 | Last updated May 18, 2017
    Modeling
  • Circle is broken into line segments when drawing is exported to 2D

    Added March 03, 2014 | Last updated March 03, 2014
    Drawings
  • Creating 3D view from imported DWG reference, I receive error message: The view cannot be created. The selected objects do not have a valid geometry.

    Added January 23, 2014 | Last updated January 20, 2015
    Import and Export
  • Cross instead of text displayed in drawings

    Added November 28, 2014 | Last updated November 15, 2017
    Advanced options
  • Do I need to have a Local Area Network (LAN) in my office?

    Added January 08, 2014 | Last updated July 30, 2014
    Licensing and Installing
  • Does my license server need to be connected to the Internet constantly?

    Added January 08, 2014 | Last updated July 30, 2014
    Licensing and Installing
  • Does User menu exist somewhere in the Windows registry?

    Added February 24, 2014 | Last updated June 09, 2016
    Hardware, Setting Up
  • DWG font doesn't display correctly

    Added March 03, 2014 | Last updated December 09, 2014
    Drawings
  • Easy way to make same change in many drawing templates.

    Added April 28, 2014 | Last updated January 20, 2015
    Templates
  • Error "Object already exists" when trying to install Tekla Structures

    Added September 18, 2014 | Last updated September 19, 2014
    Licensing and Installing
  • Error 123: Row n: An error occurred but FLEXnet Licensing did not return an error number. (123)

    Added February 07, 2014 | Last updated June 09, 2014
    Licensing and Installing
  • Error 50040: Row n: Error returned by the license activation server

    Added February 07, 2014 | Last updated June 09, 2014
    Licensing and Installing
  • Error 6: Activation Library Initialization error #6. Please, contact software vendor to resolve the problem.

    Added February 07, 2014 | Last updated June 09, 2014
    Licensing and Installing
  • Error 7284: Unspecified FLEXnet Error

    Added February 07, 2014 | Last updated November 28, 2016
    Licensing and Installing
  • Error importing .skp file to Shape Catalog: a solid cannot be created

    Added April 15, 2014 | Last updated January 20, 2015
    Import and Export
  • Error when connecting to the license server. Contact your system administrator or try another server.

    Added February 07, 2014 | Last updated April 02, 2014
    Setting Up
  • Error: Assertion failed! File: envdb_tables.cpp

    Added August 07, 2014 | Last updated October 31, 2014
    Modeling
  • Error: Can not load drawing to update

    Added February 07, 2014 | Last updated June 30, 2016
    Drawings
  • Error: Could not access network location 19.1\bitmaps when installing Extension

    Added December 04, 2014 | Last updated December 04, 2014
    Licensing and Installing
  • Error: Could not save model.

    Added February 07, 2014 | Last updated April 02, 2014
    Modeling
  • Error: Couldn't find any installed environments

    Added August 07, 2014 | Last updated January 12, 2017
    Setting Up
  • Error: Saving failed for file:TempOptionSettings.opt file not found

    Added April 11, 2014 | Last updated January 20, 2015
    Setting Up
  • Error: The application was unable to start correctly (0xc0000142). Click OK to close the application.

    Added February 07, 2014 | Last updated January 20, 2015
    Setting Up
  • Fixing overlapping assembly positions

    Added May 07, 2014 | Last updated January 22, 2016
    Modeling
  • Fixing overlapping part positions

    Added April 11, 2014 | Last updated July 25, 2016
    Modeling
  • Fixing overlapping part positions

    Added July 25, 2016 | Last updated September 04, 2018
    Modeling
  • For how long can a license be borrowed?

    Added January 08, 2014 | Last updated July 30, 2014
    Licensing and Installing
  • Fraction font is too big in dimension

    Added June 25, 2014 | Last updated April 28, 2016
    Drawings
  • How can I insert special characters ± ≤ ≥ or other symbols into a text in drawings?

    Added February 20, 2015 | Last updated August 18, 2015
    Drawings
  • How can I plot custom size drawing to PDF.

    Added January 23, 2014 | Last updated January 20, 2015
    Printing
  • How can I set Object Browser so that it loads predefined template .xml files from the location I want.

    Added June 05, 2014 | Last updated January 26, 2018
    Modeling
  • How can I use Russian characters in Symbol Editor?

    Added November 28, 2014 | Last updated December 02, 2014
    Drawings, Templates
  • How do I clean recently used models or recently used model folders lists in the Open dialog box?

    Added May 06, 2014 | Last updated January 20, 2017
    Setting Up
  • How do I clean Tekla Structures License Administration Tool of broken licenses?

    Added February 10, 2014 | Last updated June 26, 2018
    Licensing and Installing
  • How do I use Tekla Structures License Server and multi-user server with VPN connection

    Added May 08, 2014 | Last updated June 01, 2018
    Hardware, Licensing and Installing, Setting Up
  • How to change the font in Symbol Editor

    Added May 02, 2014 | Last updated February 06, 2015
    Templates
  • How to clean Tekla Structures License Borrow Tool of broken licenses

    Added February 10, 2014 | Last updated June 26, 2018
    Licensing and Installing
  • How to export ifc-models with correct origin in world-coordinates?

    Added April 30, 2014 | Last updated October 20, 2016
    Import and Export
  • How to prevent cutting lines during printing

    Added February 27, 2014 | Last updated June 16, 2015
    Drawings, Printing
  • How to set the 4 decimal radius dimension in the drawing?

    Added April 29, 2014 | Last updated January 20, 2015
    Drawings
  • How to use PLATE_TOP_VIEW template attribute?

    Added April 14, 2014 | Last updated January 26, 2018
    Templates
  • I am using version 13, but my FLEXnet license isn't working. What am I doing wrong?

    Added January 08, 2014 | Last updated July 30, 2014
    Licensing and Installing
  • I have STP and DWG references in a Tekla model, can I export the model with references from Tekla Structures to DGN format?

    Added January 23, 2014 | Last updated January 20, 2015
    Import and Export
  • I imported DGN reference model to Tekla Structures. Some elements are missing.

    Added January 23, 2014 | Last updated January 20, 2015
    Import and Export
  • If I borrow a v20 license, will I be able to use v18.0 on my workstation?

    Added January 08, 2014 | Last updated July 30, 2014
    Licensing and Installing
  • Is it possible to borrow a license without being connected to a LAN?

    Added January 08, 2014 | Last updated July 30, 2014
    Licensing and Installing
  • Is the borrowed license fully gone from the license server?

    Added January 08, 2014 | Last updated July 30, 2014
    Licensing and Installing
  • License Administration Tool doesn’t find network locations

    Added August 08, 2014 | Last updated August 25, 2014
    Licensing and Installing
  • Licensing Tekla Structures learning version (Tekla Campus)

    Added March 22, 2016 | Last updated September 04, 2018
    Licensing and Installing
  • Maximum number of users in multi-user mode?

    Added May 22, 2014 | Last updated September 29, 2016
    Collaboration
  • Modeling toolbars stay visible when switching to Drawing editor

    Added June 04, 2014 | Last updated June 05, 2014
    Hardware
  • Mouse flickering and delay in Tekla Structures.

    Added June 23, 2014 | Last updated June 25, 2014
    Setting Up
  • My activation fails with an error 50041. What now?

    Added January 08, 2014 | Last updated December 22, 2017
    Licensing and Installing
  • My license is for the current version. Can I still use older versions?

    Added January 08, 2014 | Last updated July 30, 2014
    Licensing and Installing
  • NC to DXF conversion - how to remove crosshair in holes?

    Added May 27, 2014 | Last updated May 27, 2014
    Import and Export
  • Object Browser has encountered fatal error and must be closed

    Added March 11, 2014 | Last updated October 14, 2015
    Hardware
  • Object Browser has encountered fatal error and must be closed, System.IO.EndOfStreamException

    Added June 03, 2016 | Last updated November 23, 2018
    Construction Management
  • Packaging tool error - Unable to load DLL 'DwgConverter.dll'

    Added June 13, 2014 | Last updated June 13, 2014
    Hardware
  • Publish to 3D PDF - Model conversion failed!

    Added April 11, 2014 | Last updated January 09, 2017
    Import and Export
  • Symantec Download Insight sensitivity level does not allow this file

    Added April 16, 2014 | Last updated January 20, 2015
    Licensing and Installing
  • System.Runtime.Remoting.RemotingException

    Added February 07, 2014 | Last updated August 28, 2017
    Hardware
  • Tekla Structures could not initialize .NET interface

    Added July 30, 2014 | Last updated June 10, 2015
    Setting Up
  • Tekla Structures has stopped working APPCRASH TeklaStructures.exe MSVCR100.dll

    Added June 12, 2014 | Last updated July 29, 2014
    Setting Up
  • Tekla Structures has stopped working APPCRASH TeklaStructures.exe ntdll.dll

    Added September 03, 2014 | Last updated September 03, 2014
    Setting Up
  • Tekla Structures has stopped working, Problem Event Name: CLR20r3

    Added April 10, 2015 | Last updated April 22, 2015
    Setting Up
  • Toolbars jumping in Tekla Structures v. 20

    Added June 06, 2014 | Last updated June 06, 2014
    Setting Up
  • Trying to use PublishTo3DPDF plugin to publish Tekla Structures model, I receive error message.

    Added January 23, 2014 | Last updated October 15, 2015
    Printing
  • Unspecified FLEXnet Error with code 101

    Added February 07, 2014 | Last updated November 28, 2016
    Licensing and Installing
  • Unspecified FLEXnet Error with code 7288

    Added February 07, 2014 | Last updated December 05, 2016
    Licensing and Installing
  • Unspecified FLEXnet Error with code 7343

    Added February 07, 2014 | Last updated January 04, 2017
    Licensing and Installing
  • Unspecified FLEXnet Error with code 7581

    Added February 07, 2014 | Last updated May 11, 2017
    Licensing and Installing
  • Warning: no suitable reference sub object found for id

    Added September 05, 2014 | Last updated September 08, 2014
    Import and Export
  • What do I do when Tekla Structures does not find the borrowed license?

    Added February 10, 2014 | Last updated April 09, 2014
    Licensing and Installing
  • What do I do when Tekla Structures License Administration Tool cannot read the License Entitlement

    Added February 10, 2014 | Last updated March 13, 2014
    Licensing and Installing
  • What happens if my laptop that is running a borrowed license crashes?

    Added January 08, 2014 | Last updated July 30, 2014
    Licensing and Installing
  • What is the difference between SCALE1...5?

    Added March 17, 2014 | Last updated January 20, 2015
    Templates
  • When I'm changing environment in advanced option I receive the error "system level option cannot be changed"

    Added February 07, 2014 | Last updated March 13, 2014
    Setting Up
  • Why can't I export dimension line and dimension text in different color to DWG.

    Added April 11, 2014 | Last updated September 04, 2018
    Drawings
  • Why was the Wireframe removed in TS 20.0?

    Added May 05, 2014 | Last updated March 18, 2015
    Modeling
  • Wire frame views not supported in Tekla Structures

    Added March 31, 2014 | Last updated December 28, 2016
    Modeling