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2019i Table of Contents

Problems in Tekla license borrowing

Last updated September 10, 2019 by Tekla User Assistance tekla.documentation@trimble.com

Software version: 
2019i

Problems in Tekla license borrowing

Problems in Tekla license borrowing

Unable to select a date from the calendar in the Borrow Until box.

Reason: The maximum borrowing period is one month.

Solution: In Tekla License Borrow Tool , select a date that is within one month from the date of borrowing:

  1. Go to Tekla License Borrow > Tekla License Borrow Tool through the Start menu or Start screen , depending on your Windows operating system.
  2. In the Products area, click the Borrow Until box and select from the calendar the expiration date that is within one month from the date of borrowing.

Tekla Structures does not start up with the borrowed license.

Problem: You borrowed a license and disconnected from the network. When you open Tekla Structures, the licensing dialog box is displayed, but Tekla Structures does not find the borrowed license.

Solution: If Tekla Structures does not start up with the borrowed license, please type only an asterisk character (*) into the server box in the licensing dialog box.

This will force Tekla Structures to search for all possible locations for the license. It might take some time until it finds the license.

The computer that is running a borrowed license crashed, what should I do?

Solution: If your computer only needs rebooting, you can use the borrowed license again after rebooting. If your computer completely breaks down, the license will automatically be available on the license server when the borrowing period expires.

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