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2019 Table of Contents

Problems using LMTOOLS in Tekla licensing

Last updated March 12, 2019 by Tekla User Assistance tekla.documentation@trimble.com

Software version: 
2019

Problems using LMTOOLS in Tekla licensing

Problems using LMTOOLS in Tekla licensing

LMTOOLS does not reread the license file.

Reason: Rereading the license file does not work if you are running a licensing service locally on your computer and you are connected to another license server at the same time.

Solution: You need to stop and restart the licensing service. Do the following:

  1. Go to Tekla Licensing > LMTOOLS through the Start menu or Start screen , depending on your Windows operating system.

  2. On the Service/License File tab, ensure that Configuration using services and Tekla Licensing Service are selected.

  3. On the Start/Stop/Reread tab, click Stop Server and wait a few seconds for the service to stop.

  4. Click Start Server.

LMTOOLS is unable to stop the license server, and the message "Unable to Stop Server" is displayed in the LMTOOLS message bar.

Reason: You may have selected an incorrect licensing service.

Solution: You need to select Tekla Licensing Service as the licensing service. Do the following:

  1. Go to Tekla Licensing > LMTOOLS through the Start menu or Start screen , depending on your Windows operating system.

  2. On the Service/License File tab, ensure that Configuration using services and Tekla Licensing Service are selected.

  3. Go to the Start/Stop/Reread tab, and click Stop Server.

  4. If this does not help, select the Force Server Shutdown check box and click Stop Server again.

LMTOOLS is unable to stop the license server.

Reason: You did not run LMTOOLS with administrator rights.

Solution: Run LMTOOLS with administrator rights. For more information, see Rights needed for performing administrator's tasks in Tekla Structures licensing.

Starting or stopping the server or rereading the license file cannot be performed, and the message "No Server Selected" is displayed.

Reason: You have not selected the licensing service.

Solution: You need to select Tekla Licensing Service as the licensing service. Do the following:

  1. Go to Tekla Licensing > LMTOOLS through the Start menu or Start screen , depending on your Windows operating system.

  2. On the Service/License File tab, ensure that Configuration using services and Tekla Licensing Service are selected.

  3. Go to the Start/Stop/Reread tab and start or stop the server or reread the license file.

Starting or stopping the server or rereading the license file is not possible.

The status list in LMTOOLS indicates that the license server manager (lmgrd) has not been started: "Error getting status: Cannot connect to license server system. The license server manager (lmgrd) has not been started yet, the wrong port@hostname or license file is being used, or the port or hostname in the license file has been changed".

Reason: LMTOOLS points to the wrong lmgrd.exe.

Solution: You need to modify the settings in LMTOOLS. Do the following:

  1. Go to Tekla Licensing > LMTOOLS through the Start menu or Start screen , depending on your Windows operating system.

  2. On the Service/License File tab, ensure that Configuration using services and Tekla Licensing Service are selected.

  3. Go to the Config Services tab, and click Browse to locate the lmgrd.exe file.

    By default, the file is installed in the ..\Tekla\License\Server folder.

  4. Click Save Service.

  5. Go to the Start/Stop/Reread tab and click Stop Server.

  6. Click Start Server to restart the server.

    The changes are applied.

LMTOOLS does not show the licensing service status.

The status list on the Server status tab in LMTOOLS indicates that the license file cannot be found: "Error getting status: Cannot find license file. The license files (or license server system network addresses) attempted are listed below. Use LM_LICENSE_FILE to use a different license file, or contact your software provider for a license file".

Reason: You are trying to perform a status enquiry of a licensing service that is not running.

Solution: You need to start Tekla Licensing Service. Do the following:

  1. Go to Tekla Licensing > LMTOOLS through the Start menu or Start screen , depending on your Windows operating system.

  2. On the Service/License File tab, ensure that Configuration using services and Tekla Licensing Service are selected.
  3. Go to the Start/Stop/Reread tab and click Start Server.
  4. Go to the Server Status tab and click Perform Status Enquiry again.

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