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2019 Table of Contents

Problems in Tekla license trusted storage

Last updated March 12, 2019 by Tekla User Assistance tekla.documentation@trimble.com

Software version: 
2019

Problems in Tekla license trusted storage

Problems in Tekla license trusted storage

A license cannot be used.

Reason: The Host ( H ) trust status of your license is not trusted. Hardware setup of your server computer has changed radically.

Solution: The licenses with the untrusted H trust status cannot be repaired. Contact your local support.

We recommend that you run your license server on a proper server computer that is regularly maintained. You need to deactivate your licenses before performing any maintenance actions on your server computer. However, unnecessary deactivations should be avoided due to technical and security reasons.

For more information , see Repair a license.

A license cannot be used.

Reason: The Time ( T ) trust status of your license is not trusted. Time settings of your server computer have changed radically.

Solution: You need to set the correct system date and time and after that repair the license in Tekla License Administration Tool.

Do not manipulate system clock settings of the server computer that has activated licenses.

For more information , see Repair a license.

A license cannot be used.

Reason: The Restore ( R ) trust status of your license is not trusted. Your backup system may have overwritten some licensing information.

Solution: You need to repair the license in Tekla License Administration Tool.

We recommend that you configure your system backup settings so that the existing licensing software, tools and files are not automatically overwritten or replaced with the restored ones.

For more information , see Repair a license.

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