Tekla Structures 2018 introduces the new Support tool, which allows you to contact Tekla Structures support directly. With this tool you can collect the model, related files, and other necessary information in one support request, and safely upload your request to Tekla Structures support.
The old Support tool was removed from Tekla Structures versions 2016 SP7, 2016i SP4, 2017 and newer because it had several problems and it did not work reliably enough.
The new Support tool:
To use the tool:
For more information about the Support tool, see Contact Tekla Structures support (Support tool).