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Repair a Tekla Structures license

Last updated March 16, 2018 by Tekla User Assistance tekla.documentation@trimble.com

Software version: 
2018

Repair a Tekla Structures license

Repair a Tekla Structures license

If your licenses have become untrusted or disabled, they cannot be used and you need to repair them.

The license trust status is indicated in the Activated Licenses area in Tekla Structures License Administration Tool. If a trust status symbol is green, the information is trusted, if red, the information is untrusted.

Warning:

Because of technical and security reasons, you can repair a license only a limited number of times, which at the moment is two times a year. Therefore it is important that you inform your local Tekla Structures representative about the license repairs you have been performing, and keep count of the repairs.

The status can be one of the following:

  • A red H ( Host ) indicates whether the server has been moved to another computer, or whether the computer hardware has changed radically.

    The Host trust status of your license is not trusted:

    Note:

    Licenses that have the Host trust status untrusted cannot be repaired.

  • A red T ( Time ) indicates whether the system clock has been tampered with.

    The Time trust status of your license is not trusted:

  • A red R ( Restore ) indicates whether the license is obtained from a backup copy.

    The Restore trust status of your license is not trusted:

To repair a Tekla Structures license:

  1. Go to Tekla Structures Licensing > Tekla Structures License Administration Tool through the Start menu or Start screen , depending on your Windows operating system.

    The Activated Licenses area displays the activated licenses.

  2. Click Repair.

    The license server contacts the activation server at Trimble Solutions. After successful repairing the trust status in Tekla Structures License Administration Tool dialog box is updated.

For more information about the status of the activated licenses in the trusted storage, see instructions in the following Support Articles in Tekla User Assistanceonline help and self-support service for Tekla Structures

Tekla User Assistance includes instructions, support articles, and instructional videos, and it offers a possibility for feedback.

Tekla User Assistance is one of the Tekla online services.

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Checking the status of the activated licenses in the trusted storage

Checking the status of the activated licenses in the trusted storage (including borrowing info)

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