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2018 Table of Contents

Problems in starting Tekla Structures

Last updated March 16, 2018 by Tekla User Assistance tekla.documentation@trimble.com

Software version: 
2018

Problems in starting Tekla Structures

Problems in starting Tekla Structures

Tekla Structures does not start. The following message is displayed: "Error when connecting to the license server. Contact your system administrator or try another server".

Reason: You are not connected to the license server.

Solution: Check the following:

Tekla Structures does not start. The following message is displayed: "License server system does not support this featurepart of Tekla Structures functionality that is maintained and owned by Trimble Solutions and that is included in the Tekla Structures installation

".

Reason: Your license server may not be up to date.

Solution: Update the status of your license server. Do the following:

  1. Go to Tekla Structures Licensing > LMTOOLS through the Start menu or Start screen , depending on your Windows operating system. Start LMTOOLS using administrator rights.

  2. On the Service/License File tab, ensure that Configuration using services and Tekla Structures Licensing Service are selected.

  3. On the Start/Stop/Reread tab, click Stop Server and wait a couple of seconds.

  4. Click Start Server.

  5. Start Tekla Structures.

If the problem still persists, contact your local Tekla Structures support. The support will need a copy of the following files: tekla.lic , tekla.opt , and tekla_debug.log files.

Tekla Structures does not start occasionally.

The following message is displayed: "Cannot connect to license server system. The license server manager (lmgrd) has not been started, the wrong port@host or license file is being used, or the port and hostname in the license file has been changed".

Reason: There may be communication problems between your license server and Tekla Structures client computers if the port of the license server is not defined.

Solution: Define the port for the license server. Do the following:

  1. Go to Tekla Structures Licensing > LMTOOLS through the Start menu or Start screen , depending on your Windows operating system.

  2. On the Service/License File tab, ensure that Configuration using services and Tekla Structures Licensing Service are selected.

  3. On the license server computer, define a free port for the license server in the tekla.lic file. For more information, see Modify the license file tekla.lic manually.

  4. Go to the Start/Stop/Reread tab and stop the license server by clicking Stop Server.

  5. Click Start Server.

  6. Start Tekla Structures on a client computer.

  7. In Tekla Structures , click Tools > Change License Server . Define the port and hostname of the license server.

  8. Close Tekla Structures.

  9. Repeat steps 5 to 7 on all Tekla Structures client computers.

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