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2017 Table of Contents

Problems in Tekla Structures licensing: Error codes and their descriptions

Last updated February 15, 2018 by Tekla User Assistance tekla.documentation@trimble.com

Software version: 
2017

Problems in Tekla Structures licensing: Error codes and their descriptions

Problems in Tekla Structures licensing: Error codes and their descriptions

Error 6

Problem: License library initialization failed with error: Activation Library Initialization error #6. Please, contact software vendor to resolve the problem.

Reason: Tekla Structures license server installation folder contains .dll files that are from the previous Tekla Structures license server version.

Solution: To resolve the problem, do the following:

  1. Close Tekla Structures License Administration Tool and stop the Tekla Structures license server in LMTOOLS by clicking Stop Server on the Start/Stop/Reread tab.
  2. Uninstall all existing Tekla Structures license server installations.
  3. If the Tekla Structures license server installation folder contains any .dll files, remove the files manually.
  4. Now you can install Tekla Structures license server to the same folder where the uninstalled version was.

For more information about license server installation, see Installing Tekla Structures license server.

Note:

Deactivation is not needed in this case. Licenses are kept safe in a specific Flexera Software location outside Tekla Structures license server installation directory.

Error 20

Problem: Error 20: The licensing service is not installed.

Reason: The error occurs when you are starting Tekla Structures License Administration Tool , or when you are trying to run serveractutil.exe command line tool.

Solution: If you selected the Manual option for Tekla Structures licensing service installation then you need to manually install FLEXnet licensing service:

  1. If you have some other FlexNet licensing service running on the server, stop it before entering the commands.
  2. Go to the Start menu or Start screen , depending on your Windows operating system, and open Command Prompt as an administrator.
  3. At the command prompt, type the following commands:

    cd /D full_path_to_installation_directory

    For example, if you install Tekla Structures license server to the default folder, you need to enter cd /D C:\TeklaStructures\License\Server.

    installanchorservice.exe

Error 109

Problem: There are no activated licenses to return. Another program may have modified the activated licenses rights concurrently. (109) Unable to return as there is no licenses in Trusted Storage.

Reason: The trusted storage has been modified, probably by some other program. The red Restore (R) trust status of your license is not trusted. The license is broken, therefore it cannot be returned.

Solution: The license will become available on the server machine automatically when the borrow period ends.

Error 123 or error 50030

Problem: Message 1: Row n: An error occurred but FLEXnet Licensing did not return an error number. (123)

Message 2: Failed to load trusted storage or specified ASR. (50030)

Reason: These error messages indicate that the trusted storage cannot be loaded, and your trusted storage is corrupted.

Solution: Your licenses need to be replaced. Contact your local Tekla Structures representative for a replacement along with some instructions.

Error 1316

Problem: License server installation fails.

The following message is displayed: "A network error occurred while attempting to read from the file C:\Documents and Settings\paha\Local Settings\Application Data\Downloaded Installations\...\Tekla Structures License Server v1.01.msi ".

Reason: You have an older version of the license server installed.

Solution: Uninstall the old version and then install the new version of the license server.

For more information about uninstalling the server, see Uninstall Tekla Structures license server.

Error 1316

License activation fails, and the following message is displayed: "Unspecified FLEXnet Error with code 7174 Only deployed entitlement line item can be fulfilled."

Reason: You are trying to activate an obsolete license.

Solution: You should have received a new entitlement certificate from your local Tekla Structures representative. Try the activation again with the new entitlement certificate, and move the old obsolete entitlement certificate in an archive folder.

For more information, see Activate Tekla Structures licenses using automatic server notification.

Error 7284

Problem: Unspecified FLEXnet Error with code 7284. Cannot perform support actions on inactive fulfillment record FID_xxxxxxxx_xxxxxxxxxxx__xxxx.

Reason: Trusted Storage has been restored from an old backup copy. The license with fulfillment ID FID_ xxxxxxxx_xxxxxxxxxxx__xxxx has been deactivated already.

Solution: You need to restore trusted storage files from the most recent backup copy and then repair licenses if needed.

For more information about repairing licenses, see Repair a Tekla Structures license.

Error 7288 and error 111

Message 1: The activation of the fulfillment is denied by the activation policy because fulfill count exceeded the available seatcomponent object that represents a structure upon which a component secondary part rests

count.

Message 2: The activation of the fulfillment is denied by the activation policy because number of copies left is zero.

Reason 1: You may be trying to activate some licenses that have been activated before on another server/computer.

Solution: Deactivate the licenses from the other computer, and then activate the licenses on the new server/computer.

Reason 2: You may be trying to activate a renewed temporary license or permanent licenses without deactivating the previous linked activated licenses.

Solution: Deactivate the existing temporary licenses first and then activate the succeeding linked licenses.

For more information about deactivating licenses, see Deactivate Tekla Structures licenses.

Error 7343

Problem: Unspecified FLEXnet Error with code 7343 Entitlement line item has expired on <date> <time>.

Reason: License has expired. It is not possible to activate or repair expired licenses.

Error 7466

Problem: License deactivation fails, and the following message is displayed: "The return of the fulfillment is denied by the return policy because max return exceeded".

Reason: You have deactivated the license too many times in a 30 days period.

Solution: You can deactivate the license again when 30 days have passed since the first deactivation of the license in the past 30 days. The number of deactivations of a license within a given time period is limited due to technical and security reasons.

Error 7581

Problem: Unspecified FLEXnet Error with code 7581. Online Return/Repair Request for the activationId XXXX-XXXX-XXXX-XXXX-XXXX-XX is not originated from the original client machine.

Reason and solution: The computer is not the same where the licenses were originally activated, and you need to return/repair licenses from the original computer. Another reason might be that the computer has changed so much that activation server at Trimble Solutions no longer recognizes it as the same one, in which case you need to replace your licenses.

For more information about returning and repairing licenses, see Return a borrowed Tekla Structures license and Repair a Tekla Structures license.

Error 9999

Problem, reason and solution: : Licensing server at Trimble Solutions is down. Wait for a while and retry.

Error 50005

Problem: Error (5005) License Activation failed - Initialization of API Failed.

Problem: The activated licenses are not visible and it is not possible to activate new licenses.

Reason: The installation package has failed to initialize or register some of the software components.

Solution: Do the following:

  1. Log in with administrator's rights.

  2. Close License Administration Tool.

  3. Stop Tekla Structures license server and other license servers on the same computer on the LMTOOLS > Start/Stop/Reread tab.

  4. Go to ..\TeklaStructures\License\Server folder.

  5. Double-click installanchorservice.exe.

  6. Start Tekla Structures license server and other license servers on the same computer on the LMTOOLS > Start/Stop/Reread tab.

  7. Open License Administration Tool. The message should not be displayed anymore.

Error 50018

Problem: License borrowing fails.

Reason: Wrong product ID file is used.

Solution: Do one of the following:

  • Export a product ID file in Tekla Structures License Administration Tool and use the file for borrowing.

Error 50033

Problem: License borrowing fails.

Reason 1: Your license server may not have up-to-date license information.

Solution: In LMTOOLS , stop and then restart the server.

Reason 2: The INCLUDE keyword in the options file prevents the borrowing of the configuration.

Solution: You need to add a dummy user "ACTIVATED LICENSE(S)" into the group of the included users to enable the borrowing. Do the following:

  1. Open tekla.opt using a text editor.

  2. Add "ACTIVATED LICENSE(S)" in the group of the included users, for example:

    GROUP steel "ACTIVATED LICENSE(S)" user1 user2 user3 user4

    INCLUDE STD-C GROUP steel

  3. Save the changes you made in tekla.opt.

  4. In LMTOOLS , reread the license file or stop the server and then start the server.

Error 50035

Problem: License borrowing fails.

Reason: The user tried to borrow a license that is not activated on the license server. For example, the user tried to borrow a version 20 license and there are only version 21 licenses activated on the server.

Solution: Do the following:

  • Check that the product ID file is up to date. If not, export a new product ID file in Tekla Structures License Administration Tool ( File > Export ) and send this file to the user for borrowing. Then ask the user to save the new product ID file, open the Tekla Structures License Borrow Tool , click Open and browse for the new .tpi file and try borrowing again.

  • Check that your license information is up to date in LMTOOLS. If not, reread the license file.

Error 50036

Problem: License borrowing fails.

Reason: You are not allowed to borrow the license.

Solution: Do one of the following:

Error 50037

Problem: License returning fails.

Reason: You tried to return the license to a different license server than it was borrowed from.

Solution: You need to return the license to the same license server that it was borrowed from. Do the following:

  1. Go to Tekla Structures License Borrow > Tekla Structures License Borrow Tool through the Start menu or Start screen , depending on your Windows operating system.

  2. In the Borrow from License Server dialog box, enter the name of the license server where you originally borrowed the license from and click OK.

  3. Select the Return check box in the Borrowed Licenses area to select the license for returning.

  4. Click the Return button to return the license.

    After successful returning of licenses, the Borrowed Licenses area is updated.

Error 50040 or error 50041

Error 50040 or error 50041, problem 1: License activation, deactivation or repairing fails

Reason: Your license server was not able to connect to activation server at Trimble Solutions correctly. Usually this is a temporary problem in online activation.

Solution: Do the following:

  • Check that your Internet connection is working. An Internet connection is needed during license activation and deactivation. A low connection speed may also cause errors.

  • Close Tekla Structures License Administration Tool and try to activate the license a while later.

  • Try to activate another license.

  • Your firewall may block the activation communication. Check your firewall settings. For more information, see Allowing Tekla Structures license server to operate through Windows Firewall.

  • Check that you have the latest Tekla Structures license server version.

  • This error could be caused by unfinalized Windows updates on the server computer. Reboot the server and try again.

  • Your Windows login user name may contain special characters. Try to log in with another user name, for example, administrator.

  • Check that your Internet connection is working.

  • Contact your local Tekla Structures support and ask for a manual activation.

Error 50040 or error 50041, problem 2: License borrowing fails.

Reason: You are not connected to the license server.

Solution: Do the following:

  • Check that your network connection is working.

  • Start Tekla Structures License Borrow Tool and check that you have entered the correct license server information in the Borrow from License Server dialog box.

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